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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty and no breakfast.
Business response:
Dear Abdullah, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, we aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can look into this further. We hope you will consider givi... read more
I wouldn’t stay here if it was free. No amenities , old room, soft bed, uncomfortable pillows. Homeless in the lobby, loud guests, toilet “ran” and the desk person gave us instructions on how to fix it. No housekeeping. Full kitchen but without any cups, plates. Etc. Just a horrible experience. Worst hotel I have ever stayed in. I felt so unsafe with the clientele wandering the premises and outside smoking. Just disgusting.
Business response:
Dear Janice, Thank you for taking the time to review your experience with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Regret Stay at Extended Stay America The front desk staff were friendly, as for the property i would not stay at that location not would I recommend to family or friends. Elevators was dirty, the assigned room (249) kitchen sink rusty, the refrigerator did not cold things even with temp turned to the lowest temp and the AC was noisey. Definitely can’t make decisions based on pictures. Fire detectors didn’t have a working battery. Of the 4 nights that I reserved and paid for I only slept there 2 nights. Absolutely last time i... read more
Business response:
Dear Gilbert, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Terrible, just terrible, would request a refund, calling bank terrible to many homeless no one at desk no coffee terrible
Business response:
Dear Barry, Thank you for sharing your review. We would like to apologize for the experience you had during your visit to our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. Please feel free to reach out to us at the hotel for any further queries. We will do everything in our power to ensure that your next stay with us is a memorable one.Sincerely,Hotel Manag... read more
I was surprised that this place had an 8.4 rating. These were the most uncomfortable beds. Bath towels were too small. Older building needs renovation. I didn feel safe nor comfortable here. We checked out to go to a nicer hotel.
Business response:
Dear Sue, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
I wish I would of looked at the reviews on yelp before reserving a room here through my expedia account. I just needed a place to sleep and that is exactly what I got from it. You can tell people probably live here and stay longer than a week or so. I didn’t feel safe, the room was so so. No shampoo or conditioner. Customer service was awesome though, I believe his name it Eric? He was great, I witnessed his interaction with a couple others while I was waiting and his customer service was a 10/10.
Business response:
Dear Roylene, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate Eric's hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will... read more
Super loud. Shares a parking lot with shopping areas. Cops dealing with homeless people in the parking lot. Couldn’t sleep because of all the noise from neighboring rooms. Says free breakfast but it’s just pre-packaged muffins. It had oatmeal packets but there were no bowls? Terrible place.
Business response:
Dear David, Thank you for taking the time to review our property. We strive to provide a comfortable and enjoyable stay for our guests. Therefore, we are sorry to hear that you had some noise disturbances and that the breakfast did not meet your expectations. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your st... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.