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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel looks great on the pics but disappointing in person
Business response:
Dear Corliss, Thank you for taking the time to review your experience with us. We apologize for not meeting your expectations. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Reserved property at night showed up no one was there could not check in and was still charged for a full night of stay. Not a 24 hour front desk
Business response:
Dear brianda, We apologize for the inconvenience you experienced during your stay. Our policy is to have a staff member available at the front desk to assist guests at all times. We regret that no one was present to check you in upon your arrival, and we understand the frustration this may have caused. We apologize for any misunderstanding regarding the charges and will review our records to address this issue promptly. Please reach out to us with your booking details, and we will work to resolve this matter for you. Thank y... read more
Horrible
Business response:
Dear Odalys, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Staff are super rude and unaccomodating in every way. The hotel doesnt have shampoo or conditioner, and they charge a 250 deposit, what the hell
Business response:
Dear Jaquesce, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We have certain complimentary toiletries available at the front desk for guests who need them. We would love the opportunity to ho... read more
BAD EXPERIENCE 😡Never again👎 When I arrived I had to wait for 20 min to talk to someone . It was very noisy coming from the others in the surrounding rooms. Doors opening and closing. I just left the room less than 2hours of checking in. And also I didn’t like the fact that the hotel charged me all that money for a deposit.
Business response:
Dear Renee, Thank you for sharing your thoughts. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We are disappointed to learn that the actions of other guests affected your time with us. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We are sorry for the inconvenience you had regarding the deposit. If you have any queries regarding this, please don't hesitate to reach out to... read more
they had no rooms
Business response:
Dear Latoya, We are sorry for your experience. Your concern has been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.