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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not safe place the back door of the hotel does not shut close and I told the front desk person. It is not the greatest area and anyone can come in from the back side and try to brake into a room. did not feel safe at all
Business response:
Dear Anna, our guests' safety stands of utmost importance to us; therefore, it was discouraging to learn of the issue you encountered. We have discussed your comments with our team and we will be taking appropriate action to prevent these issues from happening again. Thank you kindly for your constructive comments as they only help us improve. Sincerely,Hotel Management
This was the worst experience ever with Hotels.com I’ve had this hotel and the level of non-existent existent customer service was unheard of I booked this hotel last minute trying to get a Friday night stay only to be told that it was after midnight at audit this and that and to call hotels.com to get a refund and then only then can you do something in his system so as I indicated I would go outside and call he said well I still can’t give you a room so my whole thing is what happened to that room you still have it what do ... read more
Business response:
Rummy, thank you for your recent stay at our hotel. We appreciate you taking the time to write a review. We sympathize with the frustration you felt as we were not able to accommodate you. This inconvenience in no way excuses the way our associates handled your request. We have addressed this with the appropriate individuals, and we want to extend our sincere apologies. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact th... read more
The front staff was wonderful. The owner of this hotel needs to look into updates and renovations. It's very rundown and old. There was a lot of late night activity at the hotel. Load and screeching cars in the parking lot until 2Am and guests getting police "check out" like they were on house arrest at the hotel kind of thing. Not a place that we felt safe in, nor will stay again. :(
Business response:
Karen, thank you for sharing the specifics of your stay with us. We are particularly dismayed to hear about the suspicious activities you mentioned and have forwarded this information to the relevant team. Please know this is not usual for us, and we hope you give us another chance in the future. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
very disheartening when checking in and the police are in the lobby arresting one of the residents.
Business response:
John, thank you for taking the time to share your feedback. We regret any inconvenience you experienced due to the instance you outlined during check-in. We hope you will give us another chance to host you the next time you are in the area. Sincerely, Hotel Management
No water pressure in shower. Had to run shower for 8 minutes before I got hot water.
Business response:
Cole, thank you for staying with us. We are sorry for the issues you had regarding the water pressure in the bathroom. We have addressed this concern, and we hope you will see this as the isolated incident that it was. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Broken shower curtain holders, roaches in the kitchen. Not a well maintained place.
Business response:
Viswanadh, we are sorry for the difficulties you encountered in your room. The conditions you have described are much concerning for us, and we will be addressing your concerns with the appropriate department to take corrective measures. Thank you for alerting us of these issues; we hope to have a future opportunity to provide you with a better experience. Sincerely, Hotel Management
I like
Business response:
Martin, we apologize for the disappointing experience you had as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.