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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay, Unfortunately, this is the worst hotel stay that I have encountered. The room was dated and had roaches the room. While sleeping on the first floor, the hotel above us had people playing music running all night long. I will NEVER stay here again.
Business response:
Enrico, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered with our rooms. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
The compliments of the place was it was nice and clean. Refrigerator worked... But I had a big problem that I had was i wanted Is a hot shower and and a hot bathhh could not enjoy that in my room 143... cold shower and there was no satisfaction in that..... they had no other room to offer.... i ended up leaving after i went to dinner... didnt even stay the night... its important where someone stays they get proper and basic comfortable shower...
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Horrible and Filthy The room was extremely shabby, with lots of broken furniture. The curtains didn’t close, so the front desk offered me rubber bands to try to wrap them closed. When I arrived, the sink had hair and toothpaste in it, so had obviously not been cleaned or even looked at, even though I was told at check in that every room was thoroughly inspected for damage. I was charged $100 at check in even though I had prepaid for the room by credit card. This was the worst hotel experience I’ve ever had. I was planning to... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Wherever you go you smell marijuana. I try to room no one has hot water.
Business response:
Jovane, thank you for being our guest. We apologize for any inconvenience you may have encountered due to the lack of hot water and the concern outlined. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on this to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback. Sincerely, Hotel Management
Very Shady. Not customer service oriented. I booked a 2 week stay at this place prepaid through hotels.com. I checked in a little late and the hotel gave my room away to someone else. Then the hotel did not give me a refund even though they sold the same room twice. Very shady
Business response:
Jonathan, thank you for choosing to stay with us. We are sorry for not providing the room you initially booked. We understand your frustrations and are grateful for your patience. Please know, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. If you are still in doubt, our front desk is always available to help with your concerns. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experi... read more
pretty much a Homeless shelter
Business response:
Yolanda, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Run down. Smelly. Won’t stay again.
Business response:
Andy, we are very sorry for the condition of your room when you arrived. We work diligently to make sure all of our rooms are perfectly clean and comfortable upon check-in, and we obviously fell short in your case. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.