This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We felt like it was a place for johns and drug dealers. They place was dirty, they would only give us one additional blanket, we asked for extra towels and we’re told we had to give the dirty ones back before they’d give us more. Three day stay will be the last using this hotel chain. I don’t recommend this location at all.
Business response:
Brian, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing a clean, comfortable, and well-maintained room for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Do not stay here We stayed here as it was the most reasonable price for a hotel in the area that was not a motel 6. In retrospect, I should have stayed at a motel. The hotel was smelly and did not seem to be cleaned often. Guests are asked to take their own garbage down the hall to the "trash room" which is a horribly smelling room overflowing with garbage. They will take pictures of your drivers licenses and need more information from all guests (including others who did not make the booking) than I've ever been asked for a... read more
Business response:
Kyle, thank you for staying with us. We are disappointed that you had some issues with your room and service. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting your expectations. We are also disappointed with the concern you had with the deposit. Please contact our front desk for any financial query as they will be happy to assist you. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
below expectations room is nice but had issues with the toilet. They had to fix it twice in one day. But were quite responsive.
Business response:
Thank you for your review. Although you liked the service provided by our courteous associates, we are sorry for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
This hotel is being used for homeless housing. They don't pay for their rooms, they smoke in the hallways, and loiter around outside the hotel and approach people. The room smelled of cigarette smoke, the tray in the microwave wasn't the right size so it didn't work, and the water was barely hot enough to take a shower. No extra blankets in the room and if you want dishes, you have to ask for them. $100 security deposit required on check in. Would not recommend.
Business response:
Gail, thank you for your review. We are sorry for the discomfort you had due to other guests on the property. We also apologize for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Ho... read more
Not good Very budget hotel with plumbing and room I need of repairs.
Business response:
Friederick, thank you for being our guest. We are sorry for not meeting all of your expectations and regret any inconvenience caused. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
This place was disgusting, you name it, this place has it. Bedbugs, yep. Drug addicts up at all hours, yes. The loud weirdo above you, yes. Dirty bath towels, yes. Incoherent yelling in the hallways, check. Smoking pot everywhere in the place, yep. The Card scanner FOR AFTER HOURS ENTRY IS BROKEN. And the security guard was so nonchalant about it. Everything is so worn down. Bedding is from 1995. Worst place I’ve stayed at in a long time. It caught me off guard big time. I usually have respect for places and can over look so... read more
Business response:
Florian, thank you for taking the time to share your concerns with us. We are very concerned to read your feedback and know that you were unable to experience a comfortable stay. We are terribly sorry to know about the issue you encountered in your suite. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We have also noted your other specific comments to enhance our guest experi... read more
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.