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Extended Stay America - Pleasant Hill - Buskirk Ave.
- Hotels
- Pleasant Hill, CA
About this business
Location details
3220 Buskirk Ave., Pleasant Hill, CA, 94523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed linens had pet hair residue. Furniture in poor condition. Elevator not working. Several guests had pets and entire families apparently stayed in rooms. Shady guests.
Business response:
Roger, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Stairwell smells of dog urine No kitchenware in kitchen, didn’t ask if I needed any. Bed sheets not clean enough, lint and hair
Business response:
Nashina, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bad Choice The room was very noisey,the place seemed out of control.There we’re constantly police there .I actually found out that drug dealers use it for business and a hideout. I’m currently running a project in the area so I planned to use it for some months.But I actually couldn’t sleep there.Not to mention, you would never have your wife come and visit.To bad it has gone so far down hill: Disappointed.
Business response:
Michael, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
For $175 a night, I expect the property to be in tip top shape ... it was not. Room with an In-Kitchen had no pots, utensils (cooking or eating), dishes, glassware, soap ... nada. So I guess as I am flying with limited luggage, I would now need to pack a frying pan. Paint job was poorly done ... dried dripped paint all around, really noticeable in the bathroom around the shower/tub area. Rusty drain in tub. Truly unremarkable "breakfast" (if you can even call it this) offering ... on a fold-out table (for $175 a night I woul... read more
Business response:
David, We are very disappointed that we did not meet your expectations during your visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
I think this is a homeless facility, people roaming around all night. Woke up to 6 cop cars ransacking a truck right behind our room on hotel property. Avoid at all costs.....
Business response:
Troy, thank you for your review. We are sorry for the discomfort you had due to other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Toalla dirty ; sheets ... I think not clean Many noise
Business response:
Yolanda, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Lot of shady characters lurking. Felt unsafe.
Business response:
Thank you for your review. We are sorry for the discomfort you had due to other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Homeless live there… The hotel has mostly ALL homeless people living there on free hotel vouchers from the state welfare system. No dishes in kitchen however they will give if you ask. The room smelled of smoke and was musty. The hallways reak of old cooking food. I was scared at night as the cars in the lot have broken out windows and shady looking people outside smoking and doing drugs. I would not recommend this hotel unless it’s free.
Business response:
Thank you for your review. We apologize for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry for the discomfort you had due to other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasant Hill - Buskirk Ave.
How is Extended Stay America - Pleasant Hill - Buskirk Ave. rated?
Extended Stay America - Pleasant Hill - Buskirk Ave. has a 3.3 star rating with 2,497 reviews.
When is Extended Stay America - Pleasant Hill - Buskirk Ave. open?
Extended Stay America - Pleasant Hill - Buskirk Ave. is open now. It will close tomorrow at 12:00 a.m.