Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Thank you for taking the time to review our hotel. We are sorry that our staff was not responsive to your needs during your stay. Your concerns have been shared with our entire team to be mor diligent going forward. Please know, we want all of our guests to feel safe and comfortable during their stay, so we have been following strict procedures and guidelines to maintain a clean and fresh environment at our property. As an added safety measure, we are leveraging our partnership with professionals to clean, disinfect, and pro... read more

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. Also, please accept our apologies for the front desk issues you encountered and for the inconvenience this caused. Your comments will be shared with our tea... read more

Business response:

Thank you for choosing our hotel. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Frank, we are sorry for the disappointing stay you had and regret the issues you encountered in your room. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our maintenance staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. Thank you for your ... read more

Business response:

Brandon, please accept our sincerest apologies for the disappointing stay you had and regret the cleanliness issues you encountered. We understand your concerns and have asked our housekeeping team to take action immediately. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. We hope you will consider a future stay a... read more

Business response:

Sara, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management