Extended Stay America - Pleasanton - Chabot Dr.

Anonymous 

on Expedia

6 years ago

Rude and stinky Upon arrival the non-smoking room reserved was not available. The clerk was rude, belligerent, and unwilling to satisfy. We took the room only because there was nothing available within miles of the event in which we were attending. The room stunk and in general it was an overall terrible experience. 

mckenna 

on Expedia

6 years ago

Run! The entire hotel stunk like cigarette smoke. The air was stale and disgusting. I’d never been so thankful to take a big deep breath of California air. The bedding was cheap and worn. Will never stay there again. 

Anonymous 

on Expedia

6 years ago

Right from the bat, the place leaves a disappointing and sad impression. The only thing with which the receptionist was concerned was the $10 charge for an early check-in. Never mind that she could have asked if we flew 8 hours to get there (which we did) and maybe could have smiled and offered to keep our luggage and suggest a place to have coffee or food at a nearby place. The only positive thing about the property was the location. Everything else was in shabby or poor condition. the elevator stooped on random levels. the... read more

Heather 

on Expedia

6 years ago

The entire 3rd floor wreaked of cigarettes as did my room. The window had been open in attempt to air it out with no luck. The room was dingy as well with stains on the lampshades, counters, walls... it was gross. For $180 I expected something a little nicer and will it be returning. 

Shannon + Daniel 

on Expedia

6 years ago

Horrible front desk service Front desk extremely rude and incompetent 

Anonymous 

on Expedia

6 years ago

Will not stay there again number of problems with the room: * TV did not work * Shower did not heat up to an acceptable level * telephone did not work - had to go to the front desk to discuss problems * refrigerator had not been cleaned out people at the front desk were helpful and offered to switch me to another room since there was no one around to fix the problems - I chose not to because it was late and I didn't want to pack and unpack. 

Anonymous 

on Expedia

6 years ago

I did not stay here because Expedia overbooked the rooms. I arrived at about 9 pm at night (but midnight my time) and was told I had to go to the ESA 1.5 miles away in Dublin. I had to spend $15 to get there plus tip. The Dublin ESA is a dump and the "breakfast" is a joke. I never write reviews, but I feel I have to warn people. And, given the price per night, one would expect the quality of the service and the condition of the property and rooms to be much better. 

Alicia 

on Expedia

6 years ago

Disturbing The pullout sofa was very disturbing there were old food crumbs and the mattress was stained with blood. The front desk said yeah my manager is aware . I couldn’t believe she didn’t offer to remove it. My young kids were so grossed out they didn’t want to sleep on it. We had a sleepless night and left at 6 am. The front desk young girl can be a little more welcoming. Maybe a custom service class would be helpful. She is vague & never says your welcome after you say thank you. The location is good , quiet.