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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Sofa Bed This is the second stay in 2 weeks and even after complaining about the 1st stay and the cleanliness of the Sofa Bed in a room that offers a place for 6 people to slip, the Sofa Bed was dirty and one of the people actually got another room it was so bad.... I even went to the hotel 2 days before this stay & told them to make sure it was clean and apparently that didn't happen. I tried to make everyone aware of the situation so that I didn't have a problem this second stay. I will be cancelling 2 more stays tha... read more
Business response:
Eric, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It was cold and asked for an extra blanket, they did not have it. The temp control did not work.
Business response:
Sheldon, thank you for being our guest. We are sorry we were not able to provide you extra blankets, and for the issues, you faced with the HVAC unit in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you again for sharing your comments. We hope you will choose to stay with us in the future so that we can provide you with a better experience. Sincerely, Hotel Management
Very dirty and not the kind of quality hotel you get for the room rate.
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
A room for over $200 for location only. Not a cup in the room, breakfast was horrible, was locked out of room not even front desk key worked, caused me to be late to work, wasn’t offered anything to rectify it until I became extremely agitated the following day where the general manager was rude. Was offered a refund which was never given until I called four days later. Motel 6 is better.
Business response:
Thank you for your review. We are sorry you experienced so many difficulties during your stay with us and that we did not meet your expectations. We also apologize for the challenges faced with the key card as well as with our service. We regret the inconvenience this caused and have discussed your comments with the appropriate individuals so that we can improve our guest experience. Your concerns regarding our grab-and-go breakfast have been shared with our Brand Leaders to assist them when determining a new breakfast. We a... read more
Room was very small, dark, and gloomy. The space was too congested and the set up with the couch facing the bed was strange.
Business response:
Thank you for being our guest. We are sorry your visit was not a pleasant one and regret our accommodations did not meet your expectations. We wish we had known about this problem as we would have done our best to ensure you were comfortable. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Rude staff and management The staff allowed us to use a form of payment for incidentals every day for a week - yet it became unacceptable when trying to extend my stay for another 2 nights. Incidentals we did not even use. They refused to accept cash, and after having been there a week - I was told Id have to move to a different hotel. After I had already paid, and after check-out. I had already stayed a week, and planned on extending - so i was TOTALLY unprepared to check out. However, this did not stop them from harrassing... read more
Business response:
We cannot apologize enough for the poor service you received from one of our front desk associates during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. Thank you for your feedback. Sincerely, Hotel Management
Checkin was horrible. Given dirty room. Have no other choices we book for two queen but only available 1 queen bed.
Business response:
Thank you for being our guest. We are sorry for the problem you encountered at the time of check-in. We have shared your feedback with our front desk team to ensure a much better experience of our future guests. We are also working with our housekeeping team to ensure we are more diligent in our efforts to improve the cleanliness of our property. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.