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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting hotel, gave used /unclean rooms twice The hotel is the worst ever I have stayed in. Inwas twice given rooms that were not even cleaned and disgusting. The attitude of the lady at the front desk was even worsr, just sounding grumpy, unapologetic and kept on saying i am the only person here what can i do. Will never stay at this chain again.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. Thank you again for your candid feedback. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel... read more
Would NEVER stay here again Rude, unhelpful staff. We stayed here specifically because they have a kitchen, only to find out they’d run out of pots and pans (defeating the purpose of choosing that hotel). Both front desk concierges were apathetic and seemed irked to be doing their jobs. The entire hotel also smells like a Chinese restaurant.
Business response:
Sean, thank you for your review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Loved that the room had a kitchen which was fairly clean, but the pull out sofa had candy wrappers and.... dirt on it
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the cleanliness issue in your suite. We will discuss your comments with our housekeeping associates to be more diligent moving forward. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
This property seems old. I ran into some issues with my room when I first checked in. It took them two days to rectify the situation. The card readers work whenever they want to. The elevator needs something done to it. It’s pretty quiet around here though. It’s not a bad place, I guess it was just a bad week for me with this place.
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order, so we apologize that this was not your experience. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the futu... read more
Pleasanton Location So Disappointing I don’t want to be too critical because of the front desk staff, especially Alexa. However, this property is so disappointing: 1) The front door to the lobby doesn’t open for guests even with a key card. Thus, you have to find another entrance after 11 PM as no staff members are present after 11 PM. 2) I stayed at this location on 4/3/2021. I returned 4/10/2021 and found remnants of trash from 4/3/2021. 3) The carpets in the rooms are dirty. 4) The mattresses are old. 5) The pots/pans are... read more
Business response:
Percival, thank you for taking the time to review our hotel. We apologize for the disappointing experience you had and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our maintenance team regarding the concerns you had with the air conditioning unit. On a positive note, we are happy you were pleased with the service our front desk associate delivered. We hope to have the chance ... read more
No coffee maker or coffee, the bathtub does not plug bathtub has no drain plug to fill the bathtub up!
Business response:
Simona, thank you for selecting our hotel. We apologize for not meeting your expectations and the issue you had in your suite. We will share your comments with the housekeeping team for their review and action. Please know, as per our brand standard requirements, we keep the coffee maker at the front desk rather than leaving them in the suite. We are sorry if this was not informed earlier. We hope you will allow us another opportunity to be of your service. Sincerely, Hotel Management
Not clean , very loud neighbor , no control of the facility
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a rest. We are sorry your stay was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.