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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting The service was OK but the room was terrible the hideaway bed with the mattress in it had blood stains all over it the kitchen area was not clean the toilet seat had blood on it the sheets on the bed did not smell fresh or clean they cannot put us in another room because they were booked you can look at the carpet and see a bunch of dust so if I had to rate the role it was a zero I would not come back to stay there ever I was suggest that they need better maid service or teach them how to clean it was terrible Bar... read more
Business response:
Darnell, thank you for evaluating your stay. We sincerely apologize we were not able to accommodate you in another suite, and for not providing the clean, spotless room you were expecting upon arrival. We realize the importance of fresh and clean accommodations; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We truly regret the inconvenience this caused and are grateful for your patience. Once more, we do apologize. We hope you will afford us an opport... read more
I found bugs in my room
Business response:
Thank you for reviewing your experience. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have informed them of an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Terrible place to stay, very disrespectful front desk staff , rude to existing occupants , no room services being offered for 2 weeks , you have to chase around getting anything done , very often water breaks down and everything starts smelling like piss , breakfast is just coffee and muffins , in short avoid extended stays here !
Business response:
Dear Sunil, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Make sure everything works before you rent a room It was just ok! The shower didn’t work! The part where to pull to shower was stuck to the point they had to bring power tools up to get it unstuck 30 minutes after I called to complain in the middle of trying to take a shower in the morning at 8! I told them that my family was sleeping and that was crazy that in order to take a shower I need to call to have someone come and enter my room at an odd time!
If I could give this hotel a -10 I would. When we checked in our room had not been cleaned. When we arrived back at the hotel at 11pm the bed had been made (and hopefully the sheets were changed) hard to tell as the room smelled heavily of smoke and the bedding was thread bare. We went to pull out the sofa bed, the bed was littered with food and would not fully open. I called down to ask that we get a different room and was told they did not have any rooms available. Which was true as one of my acquaintances who had also boo... read more
Business response:
Carolyn, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Disappointed First-time Guest Hotel room assigned was not ready to receive guests. We had to change rooms. Hotel staff kept knocking on the door for various reasons but never to clean. As a first time stay, will NEVER go back
Business response:
Thank you for sharing your feedback. Please accept our apologies for our hotel not living up to your expectations and all the inconvenience you had while here. Your concern has been noted to improve our service going forward. Please know for future reference that our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, but we are happy to offer this service to you at a minimal fee. We hope you will reconsider us the next time you are in this area. Sincerely, Hotel Managem... read more
Well when I arrived I did not get the room a had reserved. I got a smaller room and it was dirty and now pillows or blankets.
Business response:
Thank you for evaluating your stay at our hotel. Please accept our sincere apologies for not meeting your expectations regarding your requested room. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are also sorry for the cleanliness issues you encountered during your visit, and we will address them appropriately. We are committed to providing a comfortable stay with exceptional serv... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.