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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The units are just horrible!!!. Outdated for over $100 a night.. we not stay at a property related to your business again!!..
Business response:
Dear Erica, thank you for staying with us. Please accept our apologies for the inconvenience you faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our services. We have noted your comments as we continue to monitor our property's condition and plan for any updates. Meanwhile, our housekeeping and maintenance team are working to keep the property clean, fresh, and up to date. Thank you for being our guest. We look forward to your next visit! Sincerely Hotel Management
Never again Not the greatest hotel, but what is to be expected for a 2 star. We booked this last minute and it was all that was left in the area, the room has a weird smell and everything is very outdated. I Woke up in the middle of the night to use the bathroom and I found a cockroach in there. They have a “trash room” here where we were asked to make sure we take all of our trash there to help house keeping, but I truly think it’s because they know they have cockroaches and they’re trying to avoid it to get worse in the ro... read more
Business response:
Dear Alejandra, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We are also grateful for your mention of the housekeeping issue in your room and for allowing us the opportunity to make things right. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel... read more
front desk agent lacks customer service relations at the time of check in. There are noisy people in the hallway even pass 1:00 AM, not sure if this was allowed by hotel staff, not able to get a good night sleep. I hope the management will do something.
Business response:
Dear Joseph, we can't apologize enough for the inconvenience you encountered. We always want to provide a home-like stay to all our guests, and it is disappointing that this was not your experience. Moreover, an unpleasant reception for our guests is never accepted. Your feedback is discussed with our team members to see what went wrong and how we could handle such situations better. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Front desk staff at check-in was preoccupied and unfriendly.
Business response:
Mary, thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from our front desk associates. We certainly understand the frustration you must have felt and appreciate your patience. We will address this appropriately with them. Thank you again for your constructive comments, and we hope you will give us another opportunity to show you and your family our commitment to exceptional hospitality. Sincerely, Hotel Management
Horrible experience , stayed there for a month , haven't got single room service , everyday they say they are busy with moving-in new guests , so no value for staying ones. Better avoid !
Business response:
Sunil, thank you for taking the time to share your feedback. We regret your disappointment with the reduced and unsatisfactory service you received from our associates while you were here. Please be assured we will address your concern with the appropriate individuals to ensure we better serve our guests as we advance. We understand your frustration and truly regret disappointing you. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
Property was dirty and things didn’t work. Kitchen light out, refrigerator didn’t work.
Business response:
David, thank you for sharing your review. We apologize for the inconvenience caused due to the housekeeping and maintenance issues that made your stay less than desirable. Please know that we will discuss your comments with the teams involved to enhance our accommodations. We truly understand the frustration you must have felt and are grateful for your patience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.