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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a pleasant stay Will never come to this location again . Had to change rooms three different times. Disappointed and surprised of this location.
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for your disappointment with your rooms and that they did not meet your expectations. We value your feedback and genuinely hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Poco mantenimiento. No tenían almohadas para los Sofá cama. Deprimente el lugar
Business response:
Miguel, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Unclean during Covid There were spots on the wall. I took photos. With Covid-19 the place should’ve been cleaned. There were knobs missing off of the cabinets. Paint was chipped off the wall, and the fire alarm wires were hanging from the ceiling.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Rentaron la habitación que tenia apartada a otra persona estube esperando por 2 horas y al final me hecharon la policía pesimo servicio.
Business response:
Daniela, thank you for choosing to stay at our hotel. Please accept our apologies for the issues you experienced due to our staff not being responsive to your needs and the problems you had with the room allocated to you. We have shared your comments with the appropriate teams so that we can take the necessary action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management
Two stars The staff was very friendly and accommodating. The hotel was extremely dirty and smelled like poop. Im guessing it smelled because of all the dogs other guests have with them and well again its dirty. The grounds of the hotel had poop everywhere. The room was okay and the air conditioner and shower were great. Bed was hard as a rock but the pillows were comfortable.
Business response:
Thank you for posting a review of your recent stay. We regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.