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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People being loud in the hallways early in the morning
Business response:
Thank you for sharing your feedback with us. We are sorry your rest was interrupted due to the disturbance you experienced. We wish we had an opportunity to address this and make your experience a relaxing one. We hope to provide you with a better stay in the future. Sincerely, Hotel Management
Bad choice It was bad right from the start. We had been sent to three different rooms before we got a clean one. Then every time we turned on the air there was an annoying buzzing sound. The last straw was when at the best part of the movie we were watching it goes off saying no signal. When I called the front desk the attendant said I don’t know how to fix that. She say I don’t know anything about the tv. I asked to speak to some one in charge who knows how. I was told I have to wait until tomorrow. This was a total waste o... read more
Business response:
Michelle, thank you for staying at our hotel. We apologize for the inconvenience you encountered in the suites offered to you at check-in. We will relay your feedback to the head of our housekeeping team to inspect our accommodations thoroughly before allotting them to our guests. We are also sorry to know one of our associates was unable to assist you with regard to the maintenance issue. We will utilize your feedback to enhance our service levels. We hope you will accept our apologies and allow us an opportunity to restore... read more
Not So Comfortable Stay My Night was night Very nice I had to switch rooms twice. First room smelled liked cigeratte smoke badly. Second room Tv was cracked and not working no trash cans. Romms defentily need up grade. Carpet Floors. Not comfortable @ all ... Rooms were Ran Down.
Business response:
Thank you for staying at our hotel. We sincerely apologize for the issues in your suites that impacted your experience. We will utilize your comment regarding the smoke smell to enforce our no-smoking policy more effectively. We will also share your comments about the television with our maintenance team for the repairs. We also appreciate your comments about upgrading our hotel. We value your feedback and hope to host you in the future. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we apologize if we did not meet your expectations or caused any inconvenience you may have had. We hope you allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
The sofa bed was dirty, the mattress in it is very stained and stiff and thin. could not sleep on it at all. Amenities were limited. Staff was rude at times and not very good at hospitality.
Business response:
Thank you for being our guest. We sincerely apologize for the inconvenience you had with due to the unclean sofa bed and the behavior of our staff. We will address your concerns with the appropriate teams to ensure we enhance our service levels. Thank you once again for your valuable feedback. Sincerely, Hotel Management
F*** this place This was my 4th stay at this particular Extended Stay. Every time it is a little worse than the previous stay. Now I understand these are crazy times, but to not have a coffee maker in the room is down right ridiculous. F*** I could have stayed at Motel 6 for $30 less and had coffee. As I voiced my displeasure, the young lady working the desk needed to show a little empathy and apologize instead of a patronizing "Have a nice day". I will never stay at this hotel again and definitely will encourage others to n... read more
Business response:
David, thank you for choosing to stay with us once again. We regret your disappointment with the coffee maker not being available during your stay due to the current circumstances. We also apologize you did not experience the best from one of our associates. Your feedback will be shared with our front desk staff to make sure we are consistent with our service delivery. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Very dirty hotel. Carpets haven’t been cleaned in ages.
Business response:
Thank you for choosing our hotel. We are sorry for the disappointing stay you had and regret the cleanliness issues you encountered. We have taken note of your comments with the housekeeping team to be more diligent going forward, so it is not repeated in the future. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty, poor customer service, Front Semi clean room, rude with poor customer service, evening front desk attendant always away from desk and/or requesting customers wait to be served until line has built, Adam is the worst, rude refuse to give out name or wear a name tag
Check in took very long as they could not find my Expedia reservation, room was dingy and other guests were questionable individuals.
Business response:
Thank you for sharing your comments. We regret the inconvenience you had at the time of check-in with your third party reservation and for not meeting your expectations with regard to your room. We value your feedback as it will help us improve our future guests’ experiences. We hope to welcome you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.