Extended Stay America - Pleasanton - Chabot Dr.

Anonymous 

on Expedia

6 years ago

Had to turn refrigerator off as the fan/motor was making too much noise. Heating and air conditioning unit did not respond to thermostat. Staff told me to turn right at top of stairs when my room was to the left - not a huge deal but annoying when you are y tired from long day of travel. Also waited nearly 10 minutes in lobby before anyone showed up at front desk. 

Anonymous 

on Expedia

6 years ago

Room smelled like smoke. 

Angel 

on Expedia

6 years ago

No pillows were available for the sofa bed. Was told they would "look" for some and never got a call back. When i brought it up the next day, they said sorry, and they would talk to the person. Really? The elevator was broken so we had to climb up 3 flights of stairs. No breakfast, just a coffee bar. :/ Were we comp'd for all the inconveniences, nope! Terrible experience here. 

Anonymous 

on Expedia

6 years ago

When I arrived they told me i had to be in smoking room and they had no others available. First room had no fan and the window could not be opened. The second room she put me in had a working fan but smelled very strongly of smoke. The front desk woman Ashley was very nice and apologetic. 

Anonymous 

on Expedia

6 years ago

Hotel staff was rude. Room wss disgusting and my wife and i will not stay at any extended stay ever again 

Roger 

on Expedia

6 years ago

Lots of stairs. Stayed at the hotel for three night four days and the elevator was broke the whole time. Did not notify me of this till after checking on. And we we're on the second floor. Also. Half the closet mirror door wasissing. And the hotel was dirty. In general. Ciggeret butts every where just outside front door. Owners and employees take all the front parking.g spots forcing guest to park out back. Stayed in room 223. 

Eduardo 

on Expedia

6 years ago

Location was good... I came in early but they didn't have a room until 3:00, then they told me for $10.00 more I could get a room early. I told her I thought you didn't have a room! NOT customer service friendly. 

Anonymous 

on Expedia

6 years ago

Trash left in trash can in the room. Trash next to bed. Gross 

Anonymous 

on Expedia

6 years ago

Never again After five days my whole body became itchy especially my legs... Please I hope the room there didn't give me bugs... Ruined an otherwise good stay in a nice area.