This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One of the worst places I've stayed in years. Had to take it due to lack of vacancies at Marriott or anywhere else in the area. The lobby and hallways smelled like cigarette smoke, my "non-smoking" room smelled bad and was dirty, the blanket actually had a cigarette burn. The internet kept failing during an online business meeting I had at 5:00AM. And the room still cost $175! Hopefully others learn from my experience
Business response:
Thank you for your review. We were disappointed to read our accommodations did not provide the value you were hoping for and apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping team for review and action. We will share your feedback regarding the internet connectivity with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to... read more
When I arrived I had to wait at least 15 minutes for the hotel clerk to arrive at the desk. I was given a room that wasn’t very clean, no tv remote. I went to the clerk and told my concerns and see change our room. Not much better but at least it didn’t smell bad. Although is was a extended stay there was no coffee pot, cups , glasses, our dinner ware in the room it had all been removed. If you needed it you needed it you had to ask the clerk for it. No ice machine. The breakfast was a muffins, one craft of coffee shard by o... read more
Business response:
Richard, thank you for being loyal to our brand. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We would also like to inform you we have a full-size refrigerator with ice trays for guests’ conven... read more
The room was not clean it had Garbage in the Kitchen and Bathroom, Paint peeling of the of the Cabinets in the Kitchen and Bathroom.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerel... read more
Location was good. The daytime receptionist was cold. The room old in both decor and appliances. There were no hangers for clothing and front desk could not supply them until I asked again the second day. One lamp did not have bulb. No plug for bathtub. Sugar loaded breakfast snacks. The coffee was good
Business response:
We are sorry for your disappointment with our breakfast. We will make a note of your feedback as we plan any changes to our breakfast offerings. We also apologize for your experience with our front desk associate. We will be working with them to ensure this is not repeated going forward. Thank you for your review. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Elevator broken my entire stay. Staff never around halls smelled dirty, and no amenities
Business response:
Thank you for your review. We are sorry for your disappointment with the lack of amenities and the issues you encountered with the elevator. Your feedback will be shared with our maintenance team for review and action. We also apologize for the poor service you experienced and for the cleanliness issues you encountered. We are working with our front desk and housekeeping departments so that they are more diligent going forward. We hope to have another opportunity to welcome you back soon for a better experience. Sincerely, H... read more
What I didn’t like 1. check in was odd. Requested 2 queens n sofa bedroom reserved months ahead. Went to room and found 1 queen only. There was 4 adults in the room. We complained and got 2 rooms instead which was to our advantage 2. Sofa bed had a previous sheet on it with a stain. We removed sheet and replaced it with a fresh one plus had to go back for a blanket and pillow. 3. Bathrooms were dingy and dirty including carpet. I didn’t want to be barefooted. 4. Certain musty smell throughout. 5. Elevator not working and we ... read more
Business response:
We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. We also apologize that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. We apologize ... read more
I didn’t like the smell, the dirty carpets and broke shelving in cyclist. Bathtub had no drain, kitchenette and no supplies in rioom. Had to ask for any kitchen supplies and it took a long time to get them, no coffee maker, “ breakfast was coffee prepackaged muffins and granola bars
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.