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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible unorganized! We book room for 3 the host don’t even have blanket or pillow for the 3 rd person ! She was telling us that still didn’t dry yet so she pull one out very wrinkle from the laudry basket so bad unprofessional we never see anything like this . Then she aak ja that we book 2 night so we confirmed at Expedia only one night and prepaid but the front desk keep feeling they can’t cancel it ! They never have solutions and to call Expedia and confirms the 2 Nd time the bottomed is so bad unorganized unprofessiona... read more
Business response:
Thank you for taking the time to give feedback regarding your stay with us. We were sorry to read you had an unpleasant experience with one of our front desk team members. We will review the incident with our team to ensure we are always delivering the warm hospitality we normally provide. Thank you again for your feedback, and we hope you will give us another chance to serve you in the near future. Sincerely, Hotel Management
Room not very clean. Too much air freshener used’ fan not working bathroom light not working. Took four requests to have it fixed before it was. Person who checked me in was way too busy to do anything about it and I don’t know if she really cared or not.
Business response:
Kathleen, please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry we fell short in our service levels and our staff's reception to your requests. We have shared these concerns with our team so we can make immediate changes to keep this from happening again. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit.... read more
The cleaning "fluids" that were being used by the staff while we were waiting to check in was making my daughter ill (she doesn't have any health issues), she was coughing from the smells. They gave me our room key, upon entering the room I found that the current guest was still in there!!!!!!!! Talk about shocking, being able to walk into someone's room with a room key while they still are there. I went back to the front desk and told them there was someone still in the room, she said, "let me go check"....like I didn't kno... read more
The room they gave us the first time is horrendous, it smelled quite like a cirrus tree and it was supposed to be a non-smoking area, we asked for a change and it was a little better just that the sheets were somewhat dirty, there were hairs on the pillows it didn't seem comfortable! !!
Business response:
Thank you for reviewing your stay. We are sorry for the odor and cleanliness issue you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We value your feedback and will share it with the appropriate team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Reserved room was not available. Desk clerk blamed booking sites for overbooking while at the same listed the number of rooms on each floor that had not yet been cleaned, citing corporate bookings. To my bottom line, they're either understaffed or poorly staffed.
booked a non smoking room was still placed in a smoking room
Business response:
Thank you for being our guest. We are sorry we were not able to provide you the room of your choice. Your feedback will be shared with our staff in order to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.