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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was very dirty. I definitely do not recommend staying here.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you faced while you were here. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
I guess the unique thing is that this hotel still allows smoking in the rooms which I accidentally booked which I was stuck in case was sold out. I could not breath the smell was so bad... I do not like the fact that this is an extended stay but dishes pans etc aren’t kept in the room you have to request from front desk. Than when I did ask I was impolitely asked what are you going to be cooking in the room.? Felt uncomfortable so I didn’t cook grabbed take out and requested for extra utensils and plates. Stairwell needs to ... read more
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the cleanliness issues you encountered while you were here and the smoke odor you experienced in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these ite... read more
When I got the the hotel, police were there searching for a male suspect. Knocking on doors , going floor to floor and even checking the women’s restroom. The staff didn’t acknowledge or address police presence. The sentiment was nonchalant, as if it just ignore what’s going on, like you ignore a toddler throwing a tantrum. The temperature in my room was ridiculously cold and it took a moment to adjust it to be comfortable. The next morning, the elevator was broken and staff said it had broken the night before. When I tired ... read more
Business response:
Thank you for your review of our hotel. We are sorry for the difficulties you encountered while you were here. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests... read more
El lote de parquiadero muy amplio pero abia popo de perro en los jardines pelos de perro en los cuartos y un olor a carpetas muy mal aseadas
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We arrived and were told they only had smoking rooms available . We booked a non smoking room just an hour before arriving. It was late and we had to scramble to find another room, which was more expensive.
Business response:
We would not only want to apologize for the inconvenience you had due to the reservation issue. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.