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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross The room felt dated. The bathroom vanity had two tones yellow that looked like from the room was a smoking room. The bedding was bad. I did not even want to take a shower. It's a no star hotel for over 200.90 per night. It’s a 45.00 per night room.
Business response:
Carl, thank you for your review. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We are also sorry for the issues in your suite. Your feedback will be shared with our housekeeping team for review and action. We appreciate your business and hope you will choose us again for a better experience. Sincerely, Hotel Management
Just okay We called to let the front desk know we would be arriving approx 2:00 AM. Guaranteed that would not be a problem. We waited 20 minutes before anyone came to check us in. Very unfriendly night clerk! She was tired and so were we! When checking out, I complained to front desk who gave us $50 credit. Nice gesture, but still did not appreciate surly night clerk. The room was worn and had standing water in bathroom. Not much around within walking distance. Close to West Dublin BART Station and Stoneridge Mall. Overall, ... read more
Business response:
Carl, thank you for your review. We are sorry for the unpleasant encounter at check-in. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We also apologize for the issues in your suite. Your feedback will be shared with the appropriate team for review and action. We appreciate your business and hope you will choose us again for a better experience. Sincerely, Hotel Management
Bugs, pool not open, continental breakfast a joke.
Business response:
Thank you for the review of your stay. We are sorry you were unable to take advantage of our pool and also regret our breakfast offerings were not of your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such issues in the future. We appreciate your patience and hope you will give us the opportunity in the future to make it up to you. Sincerely, Hotel Management
The property had an unbearable smell in the hallways.
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
The refrigerator in the room was very noisy and the air conditioning was noisy and difficult to control. Also, the blow dryer didn't work.
Business response:
Thank you for posting a review of your stay. We are truly sorry maintenance issue was not up to par, and we did not meet your expectations.We appreciate you bringing this to our attention, andwe want to let you know we are already working to address the problems you mentioned. Our appropriate team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another cha... read more
I had to have my room changed 4 times in one day due to cleanliness. First room had flying bugs everywhere! Second room wasn’t even cleaned from last guests, third room had no working AC (80 degree room)! The last one was finally clean but was the room my previous friends complained about having black beetles in! (Which were given a new room as well) Hated my stay here and it was super inconvenient for me and my fiancé who were visiting out of town for my best friends wedding! Never going to stay here again and I want my rei... read more
Business response:
Please accept our sincerest apologies for the issues you encountered in all of your rooms and regret the disappointing stay you had with us. Be assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately so that our future guests do not encounter a similar problem. We are also sorry about the unfortunate incident of losing your belongings. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 d... read more
Pathetic property that is not clean. No staff to help. Room was dirty and smelly. I would avoid it
Business response:
Thank you for being our guest. We are sorry for the service issues you encountered and also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our front desk and housekeeping departments to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
This property was poor and i was very upset. I didn't pay to get away to deal with all the issues that they had. there were no dishes , they gave us our toaster when we were leaving. the staff was alright Im sure it wasn't their fault that the manager or owner is cheap and does bare minimum. they have one elevator that doesn't work. I found a drug looking vile in the first room what if my 4 year old got a hold of it? I found KY JELLY IN THE next room how nasty. The stove didn't work! Should I go on?
Business response:
Monica, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.