Extended Stay America - Pleasanton - Chabot Dr.

slim 

on Expedia

7 years ago

I was given a non-smoking room but with some sort of odor. It did not smell clean. Window was open to let some fresh air in when I went into the room. Then I found a trash can with used toilet paper and clump of hair. So I went to the front desk to ask for a new room. She was not friendly and seemed "bothered" that I even asked for a new room. She said "This is only one left" and put the key down on her side of the front desk. I went to the new room and smell was even worse. It was very strong curry scent. I love curry but n... read more

Anonymous 

on Expedia

7 years ago

no maid service for 5 days. We had zero maid service for 5 days. ran out of soap and toilet paper 

Marlys 

on Expedia

7 years ago

Not a great deal..... sub-standard bedding, one cup in the room, horrible noisy heater 

Brian 

on Expedia

7 years ago

very unfriendly service at check in, made to feel like we were troubling her to check in. no sheets and blankets in room for pull out sofa 

Anonymous 

on Expedia

7 years ago

Disappointing experience all around. Would not recommend this hotel. Kitchen is a kitchenette not a kitchen. Dishwasher, half fridge no freezer, 2 burners on a stove top, microwave. Rooms very outdated. 

Anonymous 

on Expedia

7 years ago

Terrible Choice Dirty lobby and shabby. Bed hard. Staff did not tell me when I checked in late that the kitchen was stripped of dishes and utensils and even the coffee maker. Guests must check out needed utensils at the front desk and haul them to the room. Described by staff as “grab and go” breakfast turned out to be: coffee only (no hot water for tea or tea bags), stale granola bars and individually wrapped stale small muffins. All in all a pathetic experience. My overall impression is that this chain, after unfortunately... read more

Bryan 

on Expedia

7 years ago

HORRIBLE - dont stay Bad service Staff was VERY rude upon check in Gave me a Smoking riom despite the reservation that specified non smoking Hotel employee said “if you dont want the room - fine a good luck finding a toom in this town this late”