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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Horrible front desk service Front desk extremely rude and incompetent
Business response:
Thank you for leaving a review. We are disappointed to know about the issues you had with one of our associates, and we sincerely apologize for your unpleasant experience. We appreciate your feedback, and we will be following up with our team to address this issue. We hate for you to leave with such disappointment, and we would welcome the opportunity to discuss your experience in detail. Sincerely, Hotel Management
Will not stay there again number of problems with the room: * TV did not work * Shower did not heat up to an acceptable level * telephone did not work - had to go to the front desk to discuss problems * refrigerator had not been cleaned out people at the front desk were helpful and offered to switch me to another room since there was no one around to fix the problems - I chose not to because it was late and I didn't want to pack and unpack.
Business response:
We apologize and regret the inconvenience you encountered when staying here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department to improve our service levels ensuring we deliver a restful stay to our future guests. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
I did not stay here because Expedia overbooked the rooms. I arrived at about 9 pm at night (but midnight my time) and was told I had to go to the ESA 1.5 miles away in Dublin. I had to spend $15 to get there plus tip. The Dublin ESA is a dump and the "breakfast" is a joke. I never write reviews, but I feel I have to warn people. And, given the price per night, one would expect the quality of the service and the condition of the property and rooms to be much better.
Business response:
Thank you for your review. We apologize for the reservation issues you experienced and for the difficulties you had due to it. Please be assured that we’re investigating the issues you described and are taking the appropriate action to prevent it from happening again. We hope you will give us an opportunity to regain your trust. Sincerely, Hotel Management
Disturbing The pullout sofa was very disturbing there were old food crumbs and the mattress was stained with blood. The front desk said yeah my manager is aware . I couldn’t believe she didn’t offer to remove it. My young kids were so grossed out they didn’t want to sleep on it. We had a sleepless night and left at 6 am. The front desk young girl can be a little more welcoming. Maybe a custom service class would be helpful. She is vague & never says your welcome after you say thank you. The location is good , quiet.
Business response:
Thank you for choosing us. We are sorry for the cleanliness issues you encountered in your room, and that one of our associates were not welcoming upon your arrival. Your feedback has been shared with the concerned team to ensure this does not happen again. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Would never stay there again. Gross and very cheapy with a lingering moldy smell
Business response:
We apologize as your stay was impacted due to the odor and cleanliness issue. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Five minutes after check-in the power went out. I had to get my disabled son, his wheelchair n all our luggage down 3 flights of stairs. No help or instructions from desk clerk. Luckily I had $$ to go to another hotel.
Business response:
Please accept our sincere apologies for the unfortunate incident you experienced and we regret not being able to accommodate you. Your feedback is noted and it has been followed up with the concerned team in an effort to tackle such situations more diligently in the future. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was a Horrible experience I will never stay there again good night crew which is so self indulged they really didn’t take time to listen never again!!
Business response:
Thank you for staying at our hotel and sharing your concerns. We are sorry that our attention to your needs didn't meet your expectations. We take pride in not only meeting but exceeding our guests' expectations. Your experience is not typical of our service, and we are following up with our team members to ensure better responsiveness going forward. Thank you once more for being our guest, and we do hope to have another opportunity of welcoming you soon. Sincerely, Hotel Management
We call for late arrival. When we got there they had no rooms and still charged my card The receptionist at the front counter had bad customer service. Not once did she apologized or even offer to help us in any way All she said is “it’s first come first serve.wow.....
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.