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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was not fully clean in the bathrooms. There was blood on one of the pillows. On weekends it is very noisy at night due to several parties going on. Overall this property is not up to the level as other Extended Stay hotels.
Business response:
Thank you for sharing feedback about your stay. We are sorry for the noise and cleanliness issue you encountered. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more diligent in their work so that our future guests never encounter a similar issue. Counting on your kind generosity to a... read more
There's not much to say about this property in a positive way. Room was very small. They did not provide enough sheets or pillows even after we asked them. There were no utensils or silverware and we had to ask for it to be brought to us.
Business response:
Thank you for the feedback. We are sorry our you were unhappy with our hotel policies and regret your stay was not a pleasant one. We hope you will visit us again in the future so that we can provide you with a better experience. Sincerely, Hotel Management
So Gross It’s so gross.
Business response:
Doug, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dont bring you young children here. This was a Bad place to stay for Families. I came with small children and had to have them picked up by their parents. The rooms were dirty and they allowed smoking. I thought all Hotels were smoke free. Did not understand most people can leave here for a Long time I would have never picked this for a short Family get away. The Clerk said and zi quoted your just a step up from motel 6.. Wow.. I reported all the problems to the front desk the next shift she was so helpful but unable to rero... read more
Business response:
Alecia, please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Rude and stinky Upon arrival the non-smoking room reserved was not available. The clerk was rude, belligerent, and unwilling to satisfy. We took the room only because there was nothing available within miles of the event in which we were attending. The room stunk and in general it was an overall terrible experience.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Run! The entire hotel stunk like cigarette smoke. The air was stale and disgusting. I’d never been so thankful to take a big deep breath of California air. The bedding was cheap and worn. Will never stay there again.
Business response:
Mckenna, thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your honest feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Right from the bat, the place leaves a disappointing and sad impression. The only thing with which the receptionist was concerned was the $10 charge for an early check-in. Never mind that she could have asked if we flew 8 hours to get there (which we did) and maybe could have smiled and offered to keep our luggage and suggest a place to have coffee or food at a nearby place. The only positive thing about the property was the location. Everything else was in shabby or poor condition. the elevator stooped on random levels. the... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
The entire 3rd floor wreaked of cigarettes as did my room. The window had been open in attempt to air it out with no luck. The room was dingy as well with stains on the lampshades, counters, walls... it was gross. For $180 I expected something a little nicer and will it be returning.
Business response:
Heather, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay.... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.