Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Thank you for being our guest. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Roger, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Eduardo, thank you for sharing your feedback. We are sorry for the issue you had at the time of check-in. We are reviewing to see what went so that we can improve our service moving forward to ensuring that our future guests never encounter a similar issue. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for your review. We sincerely apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to it. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to make sure future guests do not encounter such an incident. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management 

Business response:

Richard, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Nick, we sincerely apologize that our facility fell short of your standards. Also, we are sorry for the discomfort you experienced with the bedding. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our future guest's experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Brain, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thanks for your feedback, and we hope that you'll give us another chance and consider staying... read more

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management