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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not have the room I booked with three available beds, this was the only reason I booked with them. However they tried to make it right with giving me two rooms for same price however, had my husband come with us instead of my adult son this would not have worked since I had two young daughters with me. Rooms and especially the hallway smelled like smoke/weed, it was horrible! Pillows smelled like smoke too! The hallway and entryways have never seen a vacuum or mop, elevator either! Will never stay here again. Only good t... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Hotel stay from hell. Worst hotel ever. Can’t prove that we did not mistakenly punched a button so we got a smoking room, but that’s what we got, and the hotel was very unsympathetic when we asked for a change. The room was not made up when we got back after the first day; we were informed that there was only weekly room cleaning, beds made, etc. This was not mentioned anywhere on their website or the paperwork we pritnted out. The room itself was not good, with a tiny bathroom, no real door to the w.c. and a small and uncom... read more
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Never again! Terrible night!! The 1st room wasn't clean. Next I was given a choice of a new room without aTV or one without a refrigerator. I chose no refrigerator thinking I would use ice from the ice machine in my personal ice chest. No ice machine on the property. Vending machine was out of water. Dirty towels were piled in the common hallway. There was trash & lint on the lobby floors on both the 1st & 2nd floor. The light and fan in the shower area did not work until 5 minutes prior to my departure. And the refrigerator... read more
Business response:
Thanks for being our guest. We apologize and regret the inconvenience you encountered here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Hairy Hotel I was quite surprised and disappointed with Extended Stay. I paid 173 for one night which is not cheap and was surprised how little effort was put into cleaning the room. Walking in there was hair in the sink. There was a mixture of hair and dirt in the draws. This disgusted me so I checked the bed. There was no hair on the sheet but when I pulled back the sheet the mattress cover was hairly as well. To be fair to the hotel. I did not tell them or give them the opportunity to address the issue. I was on a busine... read more
Business response:
Toni, although you liked our courteous associates, we are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Room not clean. Dingy. Corridors smell badly. Generally dated and tired
Business response:
Thank you for sharing your experience. We are sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Extreme unsanitary conditions I looked in three rooms and they were all equally filthy and had damage to the furniture and appliances. But just to name a few that I took pictures of: the curtains, bedding, stove and dishwasher all were unbelievably filthy dirty. How do they expect people to pay for this filth? Just throw the whole hotel away
Business response:
We were very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
My room smelt terrible. When I asked for a air freshener they said no
Business response:
Thank you for the review of our hotel. Please accept our apologies for the odor you experienced in your room and for not handling this issue to your satisfaction. We have shared your feedback with the concerned teams, and we will be more diligent with our efforts going forward. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Hotel staff did not seem concerned for our comfort or providing good service. They have no breakfast. The phone did not work in our room and when we inquired, the answer was the "guy is out of town". We will never stay at this Extended Stay in Pleasanton again!
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next v... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.