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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not what I expected. The pull out sofa bed mattress had a blood stain. It felt dirty in there. There were no extra sheets and blankets had to go down ask for some. Customer service was great but the room was not.
Business response:
Jesse, thank you for being our guest. Although you were impressed by the service provided by our courteous associates, we are sorry for the cleanliness issues you encountered in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Gave me a smoking room and I don't smoke. Room was dirty. Hairs in the sink.
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The toilet had pee stains all around with pee still in the bowl. The staff told us to come back in an hour and maintenance would take care of it. No other room offered even though it was only 3:30. Came back to find it flushed with no other cleaning. Went to smart n final for cleaning supplies and cleaned it our selves.
Business response:
We apologize that our staff didn’t solve your complaint regarding the cleanliness issue in your room to your satisfaction and that impacted your stay. Please be assured that your comments have been discussed with our team members, and we will be working hard to improve our service levels going forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
One hanger. Seriously - my room had one hanger, and this place is called Extended Stay. I called the front desk. “We have two more, I can bring them to you.” Stunned, I asked, “in this whole hotel?” It was true. I guess rooms fight for hangers. Another oddity- why have a dishwasher if the room contains zero dishes? Lastly, except for check-in there was never anyone at the desk.
DO NOT STAY HERE After travelling all day it would be nice to arrive at your destination and be greeted with pleasant staff and a room that was ready. We were travelling as a family of four including two teenage boys which was stated on the booking, however the room only had 1 bed. We worked out for ourselves that there was a pull out sofa bed and planned to set this up. It was so old that injury occurred trying to set it up. There was no bedding proved ready for this either. We requested bedding and equipment for the room, ... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service issue you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We value your feedback as it will help us improve our service and facilities moving forward. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I will not stay here again. This place is not for business. Great location... just all around poor housekeeping services.
Business response:
John, thank you for your review. We apologize you were unhappy with our housekeeping services. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We’re sorry if this was not explained to at the time of your arrival. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Poor No customer service and it smelled like cigarette smoke and weed in the hallway on 3rd floor where our room was
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Gross. Rooms are small, bathroom was tiny, barely enough room to get dressed in. The kitchen was empty of all necessities which I thought was the main idea of an Extended stay. Not even an ice machine on the facility. Signs everywhere to bag your own trash and empty it to the “trash” room. Which is literally a room filled with trash bags. Disgusting!! Will never stay here again.
Business response:
Mike, we are truly sorry for the difficulties you experienced during your stay and the inconvenience it caused. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, we have full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Once more, we apologize and hope you will a... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,197 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.