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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just Dirty, Friendly Staff though The staff was really nice and that's where the nice stopped. The place is dirty. They forgot to take out the trash in my room so I had to. The room was not very clean. The beds are a little hard the pillows are awful. and the ceilings are paper thin. I heard every step from my upstairs neighbor. This room made me appreciate my home that's for sure. Also the grab and go was just granola bars and coffee. The hotel was dirty in the entrance too. And the place looked nothing like the photos. If ... read more
Business response:
Thank you for posting a review of your stay. It is nice to read that we met most of your expectations. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Very freindly and quiet.should at least have a cup for drinking oiut of in room already but rooms are nice and homie feel to it
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Saddened We love to stay here but this time the keys would only work once and then you had to go up to the front desk. And the trash under the sink was left behind from the person before. Only one person works the front at a time which can be frustrating.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Sylvia, many thanks for posting your gracious rating about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Location was good. There was a lot of commotion in the room next door most of the night. You have to walk down to front desk for every little thing. Beds were hard and shower was week.
Business response:
Shari, thank you for sharing your feedback. It is good to know that you liked our convenient location, but we are sorry for not meeting your expectations with our hotel policies. We do our best to share all of the information about our hotel and our amenities to each and every guest, but we can always improve and we will do just that. We hope to welcome you back soon. Sincerely, Hotel Management
Very bare bones for extended stay. Only one trash can in kitchenette. No blow dryer had to ask for one. Breakfast was a muffin or instant oatmeal in a styrofoam cup. Very minimal staff.
Business response:
Wiikrissy, thank you for providing your feedback. We apologize our hotel & amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean and well-maintained hotel with a friendly staff at a good value. And we hope to welcome you back soon. We hope you give us another chan... read more
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
I hated that it smelled old and Like cigarettes I sprayed my perfume to try to take away the smell
Business response:
Tressa, thank you for reviewing our hotel. We apologize for the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Aaron, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 4.2 star rating with 1,249 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.