Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Brett, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Joann, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Courtney, thank you for choosing Extended Stay America for your overnight stay. We are delighted to know you were impressed with our courteous associates and that we were able to meet all your expectations at a great price. On behalf of everyone here, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Tanesha, thank you for being our guest. We are sorry for not meeting some of your expectations with regards to our dinner offerings. Your feedback will be discussed with our team to enhance our future guests’ experiences. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Julio, thank you for your feedback. Although we are glad you liked our well-appointed rooms, we are sorry our service was not up to your expectations. We are addressing this with our entire team to redouble our efforts so we can be sure to meet the high standards you should always expect from us. We hope you will give us a second chance to deliver the type of hospitality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Erwin, thank you for choosing Extended Stay America for your accommodations and for taking the time to recognize Emma for her outstanding service. We will share your kind words with her at the next staff huddle. We appreciate your review and hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

We appreciate the fantastic review of your stay at Extended Stay America. We are delighted our service and hospitality convinced you to only choose us when you visit this beautiful city. We look forward to welcoming you back! Sincerely, Hotel Management