Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Jamela, thank you for your review of Extended Stay America and letting us know your stay was pleasant. That being said, we are sorry one of our associates was accommodating towards you. Your feedback is of utmost value, and we will use it as a training tool to further improve our customer service. We hope the rest of your stay was enjoyable and that you will choose us again. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the issues you experienced and regret the inconvenience it caused. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We hope to have another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management 

Business response:

Catherine, thank you for your excellent rating. We are thrilled to know you were satisfied with our offerings and that you had a wonderful experience with us. On behalf of all of us at Extended Stay America, we would like to invite for another outstanding stay. Sincerely, Hotel Management 

Business response:

Afshin, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Allen, thank you for your nice rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Selina, we apologize for the behavior of our associate and regret the inconvenience you and your family encountered. Although our associates receive thorough training, we will re-emphasize on delivering a pleasant experience to all our future guests. You deserved a clean, comfortable and stress-free stay. We hope this isolated incident will not deter you from staying with us next time you are in this area. Sincerely, Hotel Management 

Business response:

Lee, many thanks for the 5-Star review of Extended Stay America. We are glad you had a relaxing stay with us and that our service along with our facilities was to your satisfaction. That said, we are sorry to know our breakfast wasn't to your liking. Thank you once more for your comments, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management