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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jessica, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Jessica, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Brittany, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Room was very outstanding so clean and comfortable
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
It's in a nice area and the person who checked me in was nice. Elevator was broken: Not a big deal for me, but I had to go up to the 3rd floor. If I had a lot of luggage, it would have been a pain. The room has a kitchen which is what you would expect from a place called "Extended Stay". A (just 1) plastic disposable cup would have been nice to have or maybe 1 fork or spoon. Is that too much to ask?
Business response:
James, thank you for staying with us and sharing your experience. Please accept our apology for the elevator not working properly and for the inconvenience, this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We value your feedback as it will help us improve facilities moving forward. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Manageme... read more
Elevator broken, bathroom door broken, lobby bsthroom dirty, keys didn't always work. Bed good, staff extemely pleasant
Business response:
Thank you for being our guest. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the cleanliness and maintenance issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. Our maintenance team is also inspecting the problems you mentioned immediately. We hope you will stay with us another time so we can provide you w... read more
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
The room itself had cobwebs all over the windows, including the bathroom. The bathtub was missing the stopper and one of the kitchen cabinets was off the hinge. I had to vacuum my own room after a request was submitted and was never delivered. This actually happened twice. Staff members are friendly but over all the room was in poor condition.
Business response:
Thank you for posting a review of your stay. It is nice to read had an overall pleasant visit and liked the service provided by our staff. However, we apologize for the problems with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,152 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.