Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Aleksey, thanks for evaluating your visit to our hotel. Although you liked certain aspects of your stay, we apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

We appreciate your review of Extended Stay America. We work hard at delivering outstanding service every day, and we thank you for acknowledging our effort. Thanks again for staying with us, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Fatima, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was perfect in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Mary, thanks for the fantastic rating and for your comments about staying at Extended Stay America. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the area! Sincerely, Hotel Management 

Business response:

We are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Theresa, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful review of Extended Stay America. We’re disappointed to read that we missed meeting your expectations regarding our breakfast. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thanks again for choosing to stay with us. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jerome, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. However, we are sorry for the problems you experienced and regret the inconvenience it caused. We would like to inform you that To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your concern in regard to cleanliness will be shared with our housekeeping team. It was a pleasure hosting you, and ... read more