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Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People were friendly and courteous. The only problem was a one hour delay in having our room ready. I talked to a gentleman who was checking out and he had the same problem.
Business response:
Nancy, thanks for being our guest at Extended Stay America. We are delighted to know you had a great time with us and appreciate your kind compliments about our friendly staff. We are sorry if you had any inconvenience during your check-in and hope this will not detract your otherwise great stay. It would be our pleasure to welcoming you back the next time you return to the area. Sincerely, Hotel Management
Could be better The room was very clean and very comfortable but the corridor smelt of cigarette smoke; that was not pleasant. The following morning, I heard a dog barking very loudly from one of the rooms as I walked down the corridor. I did not realize animals were allowed in this hotel; I would not have chosen to stay here had I know this.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit and were impressed with the service provided by our Front Desk associates. However, I am sorry for the smoke smell you experienced while being here and regret the inconvenience it caused. I will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
It was fine nothing exciting. The room was clean and I was comfortable
Business response:
Thank you for taking the time to share your kind review of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
Business response:
Susan, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Convenient for a family with children Staff were helpful when we arrived, tired and with three children.
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are delighted to read to you liked our location and the outstanding service provided by our staff. Your feedback in regard to breakfast will be shared with our food and beverage team. Thank you for choosing our hotel, and we look forward to welcoming you and your family back soon. Sincerely, General Manager
Will not stay again! I had to go down stairs to the lobby and get the kitchen utensils. No paper towels or salt & pepper were provided. Bathtub was clogged with I don't know how many guests hair. No ice machines or vending machines.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. As we have refrigerators in all our rooms which include ice trays for your convenience, we do not have ice machines on our property. It's our goal to provide an excellent customer experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, General Mana... read more
Scottish Festival Weekend We were informed that there wasn't going to be any housekeeping services, as they are not provided on the weekend- we were booked Friday till Sunday. No new towels or trash was removed during our stay. There was a room marked Trash that you brought your garbage to. Our son found two pairs of underwear in the fold out sofa that were not ours. The bathroom had a slight mold issue under the lip of the formed bathtub and the shut off for the bathtub/shower leaked. The air vent for the bathroom was extre... read more
Business response:
Michelle, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Okay hotel Accommodations were adequate and comfortable. However, the free breakfast was chintzy.
Business response:
Thank you for sharing your feedback. We are glad you had a pleasant stay and that you were satisfied with all that we have to offer. We have also taken a note of your comment in regard to our breakfast offerings as we plan any changes to our selections. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 4.2 star rating with 1,205 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.