Extended Stay America - Pleasanton - Chabot Dr.

Business response:

David, thank you for being our guest and letting us know your overall visit was a pleasant one. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management 

Business response:

Lois, thanks for posting a review of your stay at Extended Stay America. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Kameryn, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased you were satisfied with your stay. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your wonderful experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Adrienne, thank you for choosing Extended Stay America for your overnight stay. We are glad your overall visit was pleasant. Your concern with regard to the smoke odor has been shared with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for sharing your feedback. Although, we are happy you to read your stay with us was pleasant, we apologize for the issue you had at the time of your arrival. Your comments have been shared with the front desk team to ensure a better experience going forward. Thanks again for being our guest, and we hope you will visit us again soon. Sincerely, Hotel Management 

Business response:

Thank you for visiting us. We are pleased you had an overall nice time being with us. However, please accept our apologies for not meeting your expectations. I hope you will give us another chance to impress you on your next trip. Sincerely, Hotel Management