Extended Stay America - Pleasanton - Chabot Dr.

Business response:

Julio, thank you for your feedback. Although we are glad you liked our well-appointed rooms, we are sorry our service was not up to your expectations. We are addressing this with our entire team to redouble our efforts so we can be sure to meet the high standards you should always expect from us. We hope you will give us a second chance to deliver the type of hospitality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Erwin, thank you for choosing Extended Stay America for your accommodations and for taking the time to recognize Emma for her outstanding service. We will share your kind words with her at the next staff huddle. We appreciate your review and hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

We appreciate the fantastic review of your stay at Extended Stay America. We are delighted our service and hospitality convinced you to only choose us when you visit this beautiful city. We look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Aleksey, thanks for evaluating your visit to our hotel. Although you liked certain aspects of your stay, we apologize for as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We will make sure our front office team communicates this without fail going ahead. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

We appreciate your review of Extended Stay America. We work hard at delivering outstanding service every day, and we thank you for acknowledging our effort. Thanks again for staying with us, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Fatima, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was perfect in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Mary, thanks for the fantastic rating and for your comments about staying at Extended Stay America. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the area! Sincerely, Hotel Management