This profile has been claimed by the business owner or representative.
Extended Stay America - Pleasanton - Chabot Dr.
- Hotels
- Pleasanton, CA
About this business
Location details
4555 Chabot Dr., Pleasanton, CA, 94588, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I hated that it smelled old and Like cigarettes I sprayed my perfume to try to take away the smell
Business response:
Tressa, thank you for reviewing our hotel. We apologize for the odor you experienced in your room. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Aaron, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Les, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Front Desk needs help. The room cleaners were very nice and the room was clean, which is a must!. The front desk were semi-nice, and it seemed that I was bothering them when I asked for extra linen, and forks. They are not friendly at all.
Business response:
Maritza, thank you for evaluating your stay. We are pleased to know you were happy with your well-appointed room, but we are sorry for the service issue you experienced during your visit. We provide thorough training for all associates, and we will redouble our efforts. Thanks again, and we hope to host you back in the future so that we can make it up to you. Sincerely, Hotel Management
It was great!
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Our stay with Extended inn It’s a good place to stay we stay here when our son has a soccer tournament and we treated very good just wish the had a better breakfast set up but it’s ok over all the stay is always good
Business response:
Benjamin, thank you for choosing Extended Stay America while here for your son’s tournament. We are delighted you had a great time here and that you liked our courteous service. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Pleasant
Business response:
Donald, thank you for staying at Extended Stay America. We are glad you had a nice time here. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Won't be going back. The room was semi clean. The shower wouldn't drain. We stayed for 6 days and they didn't come in one time to clean. We asked for the dishes for the room. The lady was rude and didn't bring them for several hours. The curtains hung from the ceiling and we're so far away it didn't block the light in the morning. The hallways didn't smell good and there were long-term guests living next to us with a dog that barked. The connection on the TV would go in and out randomly and we would have to restart the TV to... read more
Business response:
Frank, please accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We obviously have room to improve and I assure you we will. We truly hope you will consider giving ... read more
Frequently asked questions about Extended Stay America - Pleasanton - Chabot Dr.
How is Extended Stay America - Pleasanton - Chabot Dr. rated?
Extended Stay America - Pleasanton - Chabot Dr. has a 3.2 star rating with 2,152 reviews.
When is Extended Stay America - Pleasanton - Chabot Dr. open?
Extended Stay America - Pleasanton - Chabot Dr. is open now. It will close tomorrow at 12:00 a.m.