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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing
Business response:
Dear Temesgen,Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Not good The room smelled from kitchen in room. The bathroom sink was almost totally clogged. Room next to us had dogs barking 11pm &4am.
Business response:
Dear Jack, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, from the room odor to the clogged sink and the noise disturbance from neighboring pets. This is not the standard of comfort we aim to provide. Your concerns have been shared with our housekeeping and maintenance teams to ensure these problems are addressed. We are also reviewing our noise policies to prevent such disturbances in the future. We hope you will consider giving us another chance to provide a more enjoya... read more
Given wrong address
Business response:
Dear Guest,Thank you for your review. We sincerely apologize for the inconvenience caused by the incorrect address. We understand how frustrating this must have been, and we will take steps to ensure such errors are avoided in the future. Your feedback is valuable to us, and we appreciate you bringing this to our attention.Sincerely,Hotel Management
The room was disgusting! Hairs in the shower, the towels had something red on them. I will NEVER stay there again. The carpets were disgusting, the rooms smelled like smoke, the entire place was nasty.
Business response:
Dear Israel, We sincerely apologize for the condition of your room and your experience during your stay. This is not the standard we aim to provide, and your feedback is taken seriously. Please know we are addressing these concerns to ensure future guests have a much better experience. We hope you’ll reconsider and give us another chance in the future.Sincerely,Hotel Management
The nightmare from Beaverton - goes on and on! What a nightmare! If the bathroom had been any smaller - an individual couldn’t want to sit in there - for any length of time. The beds were LUMPY. The microwave was so high that it made me feel like a small person. The list of “oh yuck” could easily go on and on. I will never go back to that particular ESA.
Business response:
Dear Gail, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Nice staff.
Business response:
Dear Darla,Thank you for your feedback. We are pleased to hear that you found our staff to be nice. However, we are sorry that other aspects of your stay did not meet your expectations. We are committed to improving our services and appreciate any additional details you can provide about your experience. Your feedback is important to us, and we hope to have the opportunity to offer you a better experience in the future.Sincerely,Hotel Management
Upon entering the lobby, it reeked of weed. The individual at the front desk was nice and she was very apologetic for the following: we booked 2 rooms, the first room was ok, but smelly and dirty towels, the second room was filthy and there was someone's clothes still in the drawers and makeup in the bathroom sink. We were given another room, that reeked of weed and there were hairs on the dirty sheets and bracelets in the shower. We were given yet another room, which was a little better but for the price we paid, it was not... read more
Business response:
Dear Marcial, Thank you for sharing your detailed feedback. We are deeply sorry to hear about the issues with cleanliness, odors, and the unsatisfactory service you experienced. This is not reflective of our standards, and we are addressing these concerns with our team to prevent future occurrences. We also apologize for the negative interaction with our staff at check-out. Your experience is important to us, and we appreciate your comments. We hope you might reconsider and give us another chance in the future.Sincerely,Hote... read more
The shower wasn’t clean it had black hair stuck to the wall on all 3 sides, there was hair on the floor, and for a non smoking room it smelled of cigarettes
Business response:
Dear Erin,Thank you for being our guest and for sharing your feedback. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we are sorry for any oversights during your stay. We have shared your feedback with our housekeeping staff so they can rectify this immediately. Thank you for your patience, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
The property is old and needs a lot of updating smelled like mold and smoke I was worried that I would probably have bed bugs
Business response:
Dear Robin,Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay, particularly regarding the property's condition and the odors you noticed. Your comfort and well-being are our top priorities, and we regret that we did not meet those expectations. Please know that we are actively working to address these issues, including thorough inspections and updates to our facilities. We appreciate your feedback and hope you will allow us to provide a better experience.Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.