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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors were black, hair in towels, nasty
Business response:
Dear Nicholas, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Not too clean The room had not been cleaned really well. There was a beard trimming device on the carpet by the kitchen from the last guest, so I don't think any vacuuming had been done. The refrigerator had spills in it so it had not been cleaned. There were dead bees on the window sill by the drapes. The curtains had a few rips/holes in them. On checked out no one was at the front desk. I guess they were "on break". We waited almost 20 minutes to check out before someone showed up. The cleaning staff had to find someone fo... read more
Business response:
Dear Guest, Thank you for sharing your experience, and we sincerely apologize for the shortcomings you encountered during your stay. The cleanliness issues you described are unacceptable and do not reflect our usual standards. We are addressing these concerns with our housekeeping team to prevent such oversights in the future. Additionally, we apologize for the delay you experienced at check-out. We understand how frustrating this must have been and will work on improving our service to ensure a smoother experience for our g... read more
I had called in advance letting them know I will check in around 1 in the morning to make sure someone will be there for check in and I was told they were. when I arrived I was told check in was at 3pm earlier that day and I was not able to check in and had to find somewhere else. Very upsetting.
Business response:
Dear Marisol, We sincerely apologize for the inconvenience you faced during your recent visit. We regret the miscommunication regarding your late check-in, leading to a frustrating experience. We understand the importance of reliable service and are committed to addressing this issue with our team to ensure it does not happen again. Your feedback is invaluable in helping us improve our services. We hope you will consider giving us another chance to provide a better experience in the future. Thank you for bringing this to our... read more
Disappointed in this property. The room was disgustingly filthy. There were food and grease spots all over the carpeting. The desk chair was spattered with something that was thrown on it so we couldn’t sit on it. The elevator was filthy. The hallway had lots of garbage up against the floor boards that was there the first day we arrived and still there two weeks later when we left. The front desk staff were very friendly and welcoming.
Business response:
Dear DEBRA, Thank you for your feedback. We deeply regret the condition of your room and common areas during your stay. Cleanliness is a top priority, and we apologize for falling short. Your comments have been shared with our housekeeping team to address these issues immediately. We're glad to hear our front desk staff provided a welcoming experience. We appreciate your input and hope you'll give us another opportunity to provide a more pleasant stay in the future.Sincerely,Hotel Management
Came to check in and was told my room wouldnt be ready until a half hour to hour after their posted check in time. When i did check in i was given a room with a king bed. That would have been nice but i booked a room with two beds for a reason. Went to the front desk and they apologized and said they were sold out so they couldn't move me. Then i tried to work through it and use the sofa bed. When i pulled it out it was full of crumbs and pieces of food. The property was dated. I was not impressed.
Business response:
Dear Steven, We sincerely apologize for the inconvenience you encountered during your stay. It is regrettable that your room was not ready on time and that we were unable to accommodate your request for two beds. Furthermore, we apologize for the condition of the sofa bed in your room; this does not reflect the standard of cleanliness we strive to maintain. Please be assured that your feedback has been shared with our team to ensure we improve our service and prevent such issues from occurring in the future. We appreciate yo... read more
Not happy with this location The room wasn't complete for an extended stay. No dinner ware, no utensils, pots or pans, ice machine or coat hangers. Neighbors were loud.
Business response:
Dear Mary, Thank you for being a valued guest and for posting your comments. Please accept our apologies if your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We regret th... read more
Room was nice. Bed was comfortable. Heater/cooler in the room was extremely noisy, as was the refrigerator. The person in the room above mine was up moving around off and on all night and their floor was very squeaky and sounded as if they were going to come through my ceiling at any moment. For the price of the room, I expected everything to work properly and for the room to be quiet.
Business response:
Dear Joyce,Thank you for staying with us and providing your feedback. We're glad you found the room and bed comfortable during your stay. However, we apologize for the inconvenience caused by the noisy heater/cooler and refrigerator. Additionally, we're sorry about the disturbance caused by the guest above you. Your comfort is important to us, and we'll address these issues promptly to ensure a quieter and more enjoyable experience for our guests in the future. Your feedback is invaluable, and we hope to have the opportunity... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.