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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Non-smoking location but hotel smells like smoking has been a thing for some time. Beds not great.
Business response:
Dear Donald, We appreciate your feedback and apologize for any inconvenience you experienced. Our team is committed to providing a comfortable environment, and we'll look into the concerns you raised. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Hotel Management
Most miserable stay in a Hotel I ever had. This was the worst stay I ever had in a hotel. There was no service whatsoever. The front desk was most unfriendly. The hotel is supposed to provide utensils on request but provided nothing. The front desk informed me that they out of everything that I asked for. No drinking glass, coffee maker, utensils or anything was provided on request though the hotel was committed to provide all these as per their listing and advertisement. The hotel was supposed to provide free breakfast as p... read more
Business response:
Dear A K Q M, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we wil... read more
The front desk staff was extremely helpful, friendly, accommodating, respectful. Each listened to our requests with attentiveness. Pam & another (don't know her name) wished us a safe trip home. On the other hand, I was shocked at the dirty everything. Once I found the phone wall connection, I was disgusted by the dirt behind the nightstand. The phone was particularly filthy. I used a Lysol wipe it & was astounded by the dirt that covered its surface. The bathroom floor corners included loose hairs & dust. The mattresses sun... read more
Business response:
Dear Barbara, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are sorry that these issues compromised your plans with us, and we regret that you had to cancel with us.... read more
Did not like room as it doesn't have any kitchenette tools, doesn't have any coffee machine ,doesn't have any cream,
Business response:
Dear Manoj, Thank you for taking the time to share your review. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. Please know that we do our best to provide every guest with an exceptional experience and make these amenities available. Regrettably, we failed to live up to our promise, and we're sorry. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
The whole property smells pets. Not a clean place.
Business response:
Dear Victor, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
No coffee after 7:30 and ran out of toilet paper for two days
Business response:
Dear Stephen, We hope you will accept our apologies for not providing the exceptional service you should have received and for the problems you encountered. We know a first impression is essential, and what you experience is different. We regret the disappointment of not having sufficient supplies and the inconvenience it caused. We have shared your review with our team to ensure we improve in this area and prepare a stock of supplies. Give us another chance, and we promise you will enjoy the exceptional stay you deserve on ... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.