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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked a month in advance, drove 12hrs to get to my destination. Show up at 11pm exhausted just to be told they are fully booked and do not have my reservation and “there’s nothing we can do”. The front desk staff was rude and unprofessional. Not to mention unsympathetic to my situation. Also, the staff and guests all looked like they were in town for a meth convention. Missing teeth looking like they just left Walmart. Do not book this hotel! Save yourself.
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are sorry you did not experience the best from one of our associates. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Staff incompetent. Dog crap on walkway outside. Keys stopped working on day 2. Stairways smelled. TV sometimes worked. Won’t be back.
Business response:
Thank you for your review. We apologize for the issues you encountered and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Upon check in we were issued a room key once we entered said room we noticed that it had not been turned over the bed was still messy the TV was on there was garbage so we let check in no they shoot us a second key again the second room had not yet been turned over was dirty had boxes all over the place up on the third try we were given a room which was clean however the bathroom sink was not draining another gentleman had his vehicle stolen from the parking lot there was homeless people sleeping around the property the prop... read more
Business response:
Thank you for the specific feedback about your recent stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with the key card. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I made a reservation and when I showed up and they had no rooms available so I had to go to a differnt hotel.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The motel was understaffed and was not able to provide minimum services. We had to ask several times for kitchen utensils and we never did get all of them. The keys didn’t work at least half the time and the fi kept dropping off.
Business response:
Thank you for the candid review. We regret not meeting some of your expectations and apologize for the issues you had with the key card. We will share your comments with our maintenance team and make sure the problem is resolved. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.