This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in staff wasn't friendly. Bed sheets were dirty and strained.
Business response:
Dear Jeff, Thank you for taking the time to share your review with us. We apologize that our front office team fell short of providing you with the excellent service we strive for daily and for not being welcoming. Such an instance is not the impression we want our guests to think of us. We also apologize for not living up to our commitment to clean, fresh accommodations. We are already working to address the problems you mentioned, and we hope you give us another opportunity to meet your expectations on your next visit. Sin... read more
some one stayin in hotel cooking in room set off alarm twice in the middle of night damn fire department came twice had me n my kids outside other then that was a decent stay for sure
Business response:
Dear Nickolas, Thank you for choosing us. We are glad to know you had a good stay. However, we are sorry for the fire alarm that disturbed your kids and your sleep. We have shared this with our team to ensure we are taking such acts seriously and taking steps to ensure they are not repeated. We will follow up on your concerns to be well-poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management
My room smelt like old cigarettes and the kitchenette was dirty.
Business response:
Dear Christine, Please accept our sincere apologies for failing to provide you with the exceptional stay you deserve. Our housekeeping associates make every effort to provide clean and fresh accommodations for every guest, and we are sorry this was not your experience. When made aware of such situations, our team is trained to resolve your concerns or move you to another suite and make the most of your visit. Therefore, we regret not meeting your expectations and ours. We will share your concerns with our team to ensure we a... read more
This place is a dump and the front desk staff were never available when I went downstairs to interact with them. We didn't feel like anyone cared about our experiences. The room was clean but dingy and there was a smell of food cooking that never went away. The rest of the facility was undesirable....despite claiming that smoking is not allowed, the hallway outside of our room was always full of the intense smell of cigarettes. Every doorway to the outside (including the front entrance) had smokers lurking by the doors which... read more
Business response:
Dear Laura, Thank you for evaluating your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We know that no explanation of these issues can change your recent experience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we... read more
I found another place to stay this way a very questionable place. Car filled with stuff, looked like mental health, addiction's, and unsafe people to pay to stay with.
Business response:
Dear Makyla, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. We hope you will give us another chance so we can leave you with a much better impression on your next visit. Sincerely, Hotel Management
Great for Section 8…Not really a Hotel/Motel I almost never complain…but this property should not be considered for anyone who is actually looking for a hotel/motel experience. I understand the need for alternative housing for the homeless…but it should be disclosed in the description that this property is mostly a Section 8 long term facility. I arrived to a message that the “water would be turned off for eight hours for repairs,” as well as a confusing sign that asked tenants to “place bedding and towels in the receptacle.... read more
Business response:
Patric, thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very friendly, helpful staff. However, the property is older and somewhat worn. They have upgraded certain things, but not everything. Also, the carpet in the room was dirty, the bathroom fan barely worked, and the heater was noisy and took a long time to heat the room. Did not use the kitchen.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
There was nothing unique about this property or anything I particularly liked. I did not like the following: 1.Was not aware there was no daily maid service--told by staff it was on a 2-week cycle. 2.We had a kitchen, however there were no utensils available-no pots & pans, no silverware, no plates. Told by front desk that all were allocated to other rooms. 3.No ice machine 4. And the final straw--asked for early wake-up call which was never received. Told by front desk it was the "systems" mistake. 5.Dirty carpet in room--l... read more
Business response:
Thank you for your review. We regret not meeting all of your expectations and are sorry for the issues you encountered. Your comments will be shared with the appropriate team members to address the problems you outlined. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.