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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were guests partying and being loud. The beds were dirty and the shower drain was clugged with hair coming out of it. It was so gross we can to leave and forfit all the money we paid! The only good thing was the lady working the front desk- she was amazing and very nice.
Business response:
Thank you for taking the time to review your stay. We are sorry for the inconvenience caused due to the other guests on the property and regret the cleanliness and maintenance issues you encountered in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. On a positive note, we are pleased you liked our front desk associate. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hote... read more
Not sure where the management is in this place. My bathroom sink was dirty upon arrival and the entire time my bathtub was clogged. The hallways smell of heavily cooked food so there no very good ventilation in the place. When I went in person to ask for a bottle opener at the front desk, no one was there and waited and called out hello for 10 minutes. Finally went up to my room frustrated, called the front desk and someone finally answered saying they are all out. This place looks tired, staff looked overworked, there's no ... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. Thank you for being a loyal guest of the Extended Stay Am... read more
バスタブの栓がありませんでした。ドライアーもありませんでした。 チェックアウト時の清算について、金額の明示がありませんでした。至急領収書を送ってもらえますか（電子メールでいいです）？
Business response:
Thank you for choosing to stay with us. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, we suggest you to please reach out to them. If we could be of any further assistance, we would be happy to be of service. Thank you again for being our guest, and we hope that you will choose us again in the future. Sincerely, Hotel Management
The property was fine, but the hotel had canceled our three night reservation as we were a day late. This was not just a case of getting another reservation as some sporting event was happening and hotels were booked my n the area. So they were able to "take the reservation " but not able to "hold the reservation "
Business response:
We apologize for the predicament with your reservation and realize you must be frustrated. Since your reservations were made through Expedia, we request you reach out to them for any unresolved queries. We hope to accommodate you with a better experience in the future. Sincerely, Hotel Management
BAD EXPERIENCE The worst part was that we paid for a king-size bed. when we arrived, they said they had none but could give us a queen. We asked to at least add a free rollaway. One could feel the metal bars through the rollaway. About every 30 seconds the AC made a loud whirring sound. We would not stay there again. The low price was not worth the HORRIBLE night's sleep.
Business response:
Debra, Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the maintenance issues which impacted your stay. Your feedback has been shared with the appropriate teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Reservation was booked through Travelocity, it turned out that we had NO Room! No Reservation although our room and reservation was confirmed. Ended up driving back to Washington and getting home at 3:00 AM!
Business response:
Thank you for sharing your concern. We sincerely apologize for the reservation issue and regret the inconvenience it caused. Your feedback is shared with our team to find out what went wrong and to take appropriate measures to avoid such issues going forward. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.