This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom was not cleaned at all and when I made the front desk aware of this they never addressed the issue. I went and purchased cleaner so I could take a shower. As well as, I had to ask for any additional item that I wanted ie coffee maker, plate, bowl, utensils and hair dryer. They were not offered to me upon check in; making it a very rude awakening in the morning to find that I had no coffee maker or hair dryer!
Business response:
Joleen, we would like to offer our sincere apologies for the cleanliness you encountered in your room and that our staff didn’t do their best to act on the same. Please be assured that your comments have been discussed with our team members, and we will be working hard to improve our service levels going forward. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on yo... read more
Business response:
Behrouz, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We reached the hotel at 6pm and got a room assigned. We walked down to the room and the room was still in cleaning process. We had to wait for 20mins. Pillows and comfortable are not comfortable to sleep. TV is low and we could not watch the tv lying down on the bed. No hair dryer.
Business response:
Thank you for choosing to stay with us. We apologize that your room was not ready upon your arrival, causing you to have to wait. We are reviewing this situation to see what went wrong so we can avoid this in the future. Once again, we're sorry for the inconvenience you experienced due to this incident. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Wifi was down - I was given a phone number and told to call, the wifi provider would "walk me through" how to connect. No thanks. Nearby construction equipment being operated before 5 AM - beep-beep-beep-beep... Nearby landscapers with backpack blowers operating before 6:30 AM - rmmm-rmmm-rmmm... Alarm clock in adjacent room went off before 7 AM at top volume and was still on when I checked out at 8:30 - I could easily hear it in the hallway as I left. Breakfast consisted only of granola bars and instant oatmeal.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Disappointing Chair at the table had dried food all over it, batteries in tv remote were dead, and beds had no bedspreads on them.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Not clean . ok. Price is cheaper than other. The facility is old and smells like molds.
Business response:
Thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you and your family had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
This hotel is a good value. Staff was pleasant. We were in a room with noisy neighbors. There was also noise throughout the night from numerous people smoking and talking loudly just outside the front door which was below our room window.
Business response:
We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We apologize that your sleep was disrupted by noise. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Never again The front desk service was really good, so this hotel has that going for it. But other than that it was a miserable stay. I was on the bottom floor. People smoke outside every entrance so the halls smelled of cigarettes. The walls are paper thin so I could hear the man in the room next door snoring loudly. There was a violent fight in the parking lot right outside my room at 3am. And basic amenities don't exist at Extended Stays, like a blow dryer. I won't be staying at this chain again. But my thanks again to th... read more
Business response:
Julia, thank you for your review. We're sorry for the housekeeping issues you experienced, and that we fell short of the standards you expect from us. We have discussed your problems with our housekeeping team, and we promise we'll do a better job going forward. Please also know that we would have loved the opportunity to resolve the noise issue while you were here and would have moved you to another room upon request. Bath amenities like hair dryers are available at the front-desk and are always complimentary. Hopefully, yo... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.