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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Stay America The lady who checked us in was wonderful, I appreciated her. I wanted to ask for a late check out, so I went to the front desk. The employee whose name is Darcy, made my life last night a nightmare. She had claimed I did not have my room anymore, that all my stuff was gone. She also continued to make this my fault every chance she could. She said I needed to remember each employees name and shamed me for it. These employees did not have name tags. She told me she forgot hers at home. I provided this person... read more
Business response:
Tristan, we truly care and aim for delivering excellent service to all of our guests and thus apologize for all of the issues you encountered when staying here. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
We had a late check in & was put in a handicapped room that only had a hand held shower head chest heigh. There was no coffee pot or hair dryer either. The heater sounded like a jet engine starting up every time it kicked on.
Business response:
Thank you for your review. We apologize for not accommodating you in the room of your choice and for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate team in order to avoid such incidents from occurring again. Also, know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Kitchenware al... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
There are much better choices out there. Keep looking.
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
２度目の利用で今回は２泊しました。 ２泊目の早朝4時頃から上階の方の部屋を移動する足音が物凄くうるさく酷い思いをしました。 １時間に渡り部屋の中を行ったり来たり「ぎしぎし、みしみし」と部屋のどの辺りにいるのかが分かる程の音量でした。 上階の方はホテルを出る用意だったと思うので上階の方に責任は無いと思いますが、夫と2人で眠れなくなる程の騒音でした。 キッチン用品の借り入れが出来たり、部屋内の設備については満足していたので残念です。 １度目はそう言った事が無かったのでリピートしましたが３度目は無いと思いました。
Business response:
Thank you for returning back to us. We are very sorry to know you and your husband couldn't experience a good night's sleep due to the disturbance caused by guests staying upstairs. We wish we had the opportunity to address the noise issue while you were here as we would have done our best to ensure you were comfortable. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Not good at all Dirty room, 2 night stay didn’t include housekeepinf. Kitchenette with no silverware, plates, or bowls. Thin walls. Probably good for tailgate events.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Very smelly Room i stayed 5 nights room service never showed up also refrigerator wasn't working my food got bad
Business response:
First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel... read more
First off when I was booking room it says there is a swimming pool, THERE is NOT, it also says that they have a breakfast, THEY DO NOT, they do throw out some cheap walmart tiny muffins in a package, there was PILES of dirt in elevators, they DO NOT make your beds OR empty your trash or ANYTHING unless you stay longer then 7 nights, we only stayed 4, the first night was terrible because the mattress was upside down and we had come off a 10 hour drive and so the boards did not feel very well , they did give that night free la... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Thank you again for being our guest, and we hope you will give us another chance to make a better impression in the future. Hotel M... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.