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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a difficult time sleeping. The first night the fridge was running rough all night. The rest of the nights there was a lot of banging going on and the walls are too thin. While not the fault of the property, there were homeless people all over and around the property.
Business response:
Justin, thank you for reviewing your stay. We apologize for the maintenance issues in your suite.We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apologize you did not have a better experience during your stay,and we are certain your next visitwill be wonderf... read more
I didn't like that upon check in you are asked if you need anything for your kitchen. Everytime you need a fork, spoon, hairdryer, or anything you have to call or go to the front desk for your items. Also, the guy next to me was screaming for about 15min late & no one stopped him!
Business response:
Thank you for being our guest and for sharing your feedback. We are sorry you were inconvenienced by the noise from the guests next door. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will consider stayin... read more
Run Horrible staff police are always at the property
Business response:
Timothy, we appreciate your comments about your stay at our hotel. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
Internet wifi didn’t work took me 35mins on the phone to solve it. Terrible breakfast, just granola bars, the coffee area was messy, need more frequent cleansing. The rooms are good and clean.
Business response:
Although you the cleanliness of your room, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Ceiling over shower leaked when you turned the shower on. Tv kept shutting off. Would not stay again.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and that ruined your stay with us. We have alerted our maintenance team about the problems you mentioned, and they are checking and fixing them immediately. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Pay a few more dollars for a better hotel The staff is rude they don’t help you when you need to be helped they always on the phone they always outside smoking The cops are always at the hotel They need to put garbage disposal in the kitchen sinksAnd dishwashers and a real stove I’m out of them it is OK I know they got my name waiting on games
Business response:
Timothy, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
The only thing good about this property is the location but there are still better choices around the same area
Business response:
Yolanda, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.