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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible terrible I stayed for three days so no maid service for the price of $400. Never ever would I stay here again
Business response:
Yolanda, thank you for providing us with details about your stay.We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you for a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary.We aregrateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Man... read more
- great location - friendly staff - free breakfast was a disappointment... only granola bars and coffee
Business response:
Although you liked our service and location, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
False Advertising Despite what Expedia has listed on their website, EXTENDED STAY AMERICA does NOT have free continental breakfast. They have old, stale, watered-down coffee, and granola bars. No ice maker, no fresh water, no conditioner, no daily maid service! Please update your website to reflect the lack of amenities! Very inconvenient for families with young kids that need a place to eat. ALso, the rooms upstairs are VERY loud and creaky. You can hear every step they are taking - it kept me up all hours of the night bec... read more
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not as good as what we paid for The two ladies on staff we encountered did not seem to want to be there and were the bare minimum 'pleasant.' Upon entering our room, we were all sticking to the floor. We washed it ourselves but it was grossly sticky even after that. The two 'double' beds were small for the four guests sleeping there. The expedia website states free breakfast, all that is offered at this hotel is granola bars, oatmeal and coffee. Will not be recommending this hotel.
Business response:
Thank you for your review. We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect f... read more
'Full kitchen' facilities - unstocked kitchen, hair intertwined in the towels, television - unwatchable, plugged bathtub, noisy and the 'continental breakfast' - not!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenie... read more
Dont go here if you want to rest. Ice machine was being used all night next to my room, door lock was broken on my room and the sheets were stained. Terrible motel.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I would also like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience... read more
Horrible beds. Very uncomfortable. They need to be replaced. Get like sleeping on concrete
Business response:
Thank you for taking the time to review your stay. We make every effort to provide clean, comfortable accommodations and excellent service, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Too cold, Too hot First, the air conditioner only cooled 1/3 of the room. When it was on we froze on one side of the bed and when it was off, we were kicking the covers off. The room was clean on the surface but, we discovered several areas that weren't clean. There was limited stations on cable which was mostly sports and the WIFI was EXCRUCIATINGLY SLOW. Sometimes it took 3-5 minutes to get on. We needed to conduct business and didn't have the time to wait. Overall, not a great stay!
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, General Manager
Don't expect much here. Needed to escape the smokey air of Central Oregon for the Labor Day weekend and thought Beaverton would be a great place. Beaverton the town was great and so close to places to play explore and hike. This place is ok. We came with the intention of it being family-friendly and convenient with the kitchenette. Called hoping to upgrade due to our Dad joining us last minute but got no help from Wendy at the front desk(she did give us a air mattress the deflatover time). Checked in, was told there were no... read more
Business response:
We apologize for the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Your feedback in regard to our kitchenware will be shared with our management and team in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Si... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.