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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
smell Good stay but the room really smelled
Business response:
David, thank you for being our guest and for sharing your feedback. I apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks again for your feedback, and we hope to welcome you back in the future. Sincerely, General Manager
Never again Hotel too worn out. Needs total refurbishment, frayed carpet, no daily service for the room unless you stay over a week, breakfast was a to go coffee and a breakfast bar.
Business response:
Thank you for your feedback. I apologize that our facility fell short of your standards. I am sharing your comments and feedback with my team as we work to update and refresh our hotel. Please know, our housekeeping service is designed for long-term guests, we are happy to offer this service to you at a minimal fee. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely, General Manager
My stay Continental breakfast very disappointing construction of the walls very cheap you can hear everything is coming from the other rooms you can also hear walking on the ceiling from the floor above You can hear conversations in the next room Kitchen it was supposed to be fully equipped missing a lot of things
Business response:
Andrew, It seems our staff missed providing you with important information, such as our dishware is available upon request, and this led to your disappointment, and for that we apologize. Additionally, we are sorry there were noisy neighbors which led to disruptions. We want all of our guests to have a quiet, relaxing and comfortable stay in their clean, fully equipped kitchen suite. We are certain your next visit with us will be more to your expectations. Thank you General Manager
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
Nothing special. Disappointed in "continental breakfast ". Just had snacks. Had to pay to have your room cleaned which never encountered. Refrigerator was noisy when it kicked on. Had to request hair dryer. Not enough shelves in bathroom. Could here everything on floor above us.
Business response:
We're sorry for the disappointment you had while you were with us. After reading your feedback, it appears we may have missed an important communication during your check-in. Since our suites are designed for guests staying multiple nights desiring home-like living, all our in-room amenities are kept at the front desk to ensure its cleanliness. Also, our housekeeping is done on a weekly basis to respect their privacy and offer minimal intrusion. However, we are always happy to provide fresh linens and whatever you need durin... read more
Room was not clean and no pots available extremely dated
Business response:
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Please know, To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We hope you will consider giving us another opp... read more
Probably won't stay here again.... Check in on a Tuesday, and the handprints all over the entrance doors were still there on Friday checkout. Someone at the front desk about fifty percent of the time. Every time a shower turns on, a toilet flushed, or water run anywhere around your room, it sounds as if it is coming thru the walls!! Although it is a non-smoking hotel, the place smelled of POT every night!! Some might like that. No ice machine on hotel grounds. Fridge and freezer in rooms, but still no ice to be found. Wi-fi ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Very dirty , very bad staff I will never stay here even if its free , bugs everywhere , very dirty , no parking , very rude staff , very bad experience
Business response:
Thank you for your feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. I have shared your feedback with my management team to ensure no future guest experiences the same. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
First time at Extended Stay Ended up here because other choices were booked. First stay at Extended Stay, and we were not very happy. Staff was pleasant, but really overworked. As near as I could tell, there was only one desk person on duty at a time. She ran everything, delivered pillows, etc. Can you believe that a hotel of this size has only ONE luggage cart! Room was large, but cheaply furnished. No coffee service, nothing, just two plastic glasses!
Business response:
Jim, thanks for evaluating your stay. We are sorry for the inconvenience you encountered while here. We value your feedback and will use it to make sure we are more consistent in our service delivery. I hope you consider staying with us again as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.