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Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
- Hotels
- Beaverton, OR
About this business
Location details
18665 NW Eider Ct, Beaverton, OR, 97006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Get your own towels/ clean your own room For what you get, this hotel is over priced. You do not get housekeeping service unless you stay more than 3 nights. Nobody comes in to tidy or take out your garbage. You do not get towels unless you bring your used towels to the front desk for exchange. No blow dryer unless you ask the front desk. No dishes or cutlery or glasses unless you ask for it. The rooms are noisy you can hear every sound from people above you and the people below you complain that they you are making too much... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. In response to your feedback, we will make sure we are clearly communicating our amenitie... read more
Will never stay at an Extended Stay America again. The bed was so hard, it literally felt like sleeping on the floor. Nobody had emptied the Trash Room trash which was right across the hall that the smell became very irritating by the end of the week. By Friday the WiFi had still not been repaired due to the power outage that occurred on Tuesday. There is a kitchenette but it seems you must provide your own cookware and utensils. If I had known that, I would have stayed at another Hotel that would have been more comfortable ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available at the front desk. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities during guest arrival... read more
Terrible, a step below Motel6 Step below Motel6 that I remember from student days
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced. Your comments were reviewed by the staff, and I will make sure we are reviewing our cleaning and room inspection procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Did not meet expectations Firstly, I must say that I'm a bit spoiled when it comes to business travel. 9 times out of 10 I am able to stay at a Hilton brand hotel for the same price i stayed here for. That being said, here I go. I was greeted warmly by the receptionist and checked into my room no problem. The issues started when I walked into the room I had been assigned and it had not been cleaned from the previous tenant. Like, literally not cleaned at all. Sheets were on the ground, towels were in a heap on the bathroom f... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Horrible stay Not only was my stay a horrible experience, but they charged my account double. This is ridiculous. I will never stay here again
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be retraining our front desk staff on our billing procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Don't Stay Here Check-in was scheduled for 3pm. The room wasn't ready til 4pm. I called the Extended Stay Customer Relations Office. I advised that my room wasn't ready I asked for a price adjustment. He said he would call me back. It never happened. Bathroom floor was dirty. It was gross.
Hotel close to baseball field. I was not informed prior to my stay that housekeeping does not clean rooms for guests staying fewer than 8 nights. I had to ask for toiletries. I was told there was a workout room and there was not. The conk mental breakfast was the most sparse and lacking that I've ever seen.
Business response:
I want to thank you for taking the time to post a review of your stay. Please accept our apologies that our amenities were not to your expectations. Still, we are happy to know that we were able to provide a convenient location and friendly customer service. Thank you again for your review.
Hated this hotel. I was disappointed in this hotel. No hair dryer, towels like sand paper. No kitchen supplies. Had to get them from the front desk. No coffee in the room. No front desk person on site at night. I'll never stay in one of these again. Way over priced for what you get.
Business response:
Linda - I appreciate you taking the time to write a review of your experience with us. I am sorry that the towels were not up to par and that you did not have dishware in your room. Extended Stay America company wide has taken the dishware out of our rooms so that our guests can customize there kitchen experience with thoroughly cleaned items. I am very sorry if that caused any inconvenience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us th... read more
Fair for the mid-price I have stayed at multiple different long term hotel facilities and prefer Hilton. While I anticipated this would be similar, I was incorrect. The pans/dishes were available upon request though not available in the room at arrival. While the location was good, they only offered coffee in the lobby. Hilton offers free breakfast and dinner 4 nights a week at some of their long term locations. Relatively quiet.
Business response:
I appreciate you taking the time to write a review of your experience with us. I apologize that we no longer keep our fully equipped kitchens stocked with dishware. Extended Stay America as a company decided to remove the dishes from our rooms so that our guests could customize their kitchens with fully sanitized dishware. I am very sorry if this wasn't explained to you at check-in. In response to your feedback, I will make sure we are clearly communicating our amenities. We continually work to improve our hotel, so I really... read more
Frequently asked questions about Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct.
How is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. rated?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. has a 3.6 star rating with 2,104 reviews.
When is Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. open?
Extended Stay America - Portland - Beaverton/Hillsboro - Eider Ct. is open now. It will close tomorrow at 12:00 a.m.