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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty hotel The exit stairwells are filthy. There was stacked garbage in the stairwell that was not removed in the 20 hours I was on property. The exit doorway to the outside didn't shut properly (anyone from the outside could access the inside of the building). The room was fine.
Business response:
Dear Jeff, Thank you for sharing your concerns. We deeply regret the issues you encountered with the stairwells and the exit doorway. Maintaining a clean and secure environment is a top priority, and we apologize for falling short. Your feedback is invaluable, and we will share these matters promptly to ensure a better experience for future guests. We're glad the room met your expectations. We hope to see you again soon. Sincerely,Hotel Management
This is a sad hotel for divorced dads and chainsmoking widows.
Business response:
Dear Cecilia, Thank you for choosing to stay with us and for sharing your experience. We are deeply sorry that your stay did not meet our usual high standards. Please be assured that our team is unwavering in our commitment to providing every guest with an exceptional stay, and we regret that we did not meet your expectations. We hope you will give us another chance to show you the exceptional hospitality we are known for. Your feedback is important to us, and we thank you for it.Sincerely,Hotel Management
Terrible from the staff performance to the quality of the facilities..
Business response:
Dear Juan, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the best... read more
Everything was dirty, the stairwells, the halls, the sink in the room
Business response:
Dear Janee, We are disheartened to see your comment, as this is far from what we want our guests to experience. We aim to provide clean and comfortable accommodations for our guests, and we apologize for not meeting your expectations during this visit. Your experience fell short of the level of comfort we strive to provide, and we will share these concerns with the appropriate individuals for improvement. We hope you give us another opportunity to redeem your confidence in us again. Sincerely,Hotel Management
I waited 20 minutes at the check in desk while Tim talked to someone on the phone and did not acknowledge me at all! The room was absolutely filthy. The bed sheets had stains or blood in them!!! The full kitchen did not have one dish!! We could not stay here and just left the keys in the room and had to pay a lot for another hotel!!
Business response:
Dear Maureen, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your comments about the check-in process and room cleanliness are concerning, and we regret that this impacted your visit. We strive to provide a welcoming and clean environment for all our guests and will address these issues with our team immediately. If you would like to discuss your experience further, please reach out to us directly. We appreciate your understanding and hope to have the opportunity t... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,471 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.