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Extended Stay America - Portland - Hillsboro
- Hotels
- Hillsboro, OR
About this business
Location details
10081 NE Cornell Road, Hillsboro, OR, 97124, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room had cockroaches
Business response:
Hi Manuel.Thank you for staying with us. I apologize for the inconvenience. We were not aware of the issue, but we will make sure that this address right away. This is not our standard. Please accept our apology. Be well!
Roaches This hotel has roaches. I was cooking using the kitchenette and a roach fell out of the microwave into my food. All dow hill from there.
Business response:
Dear Guest, We sincerely apologize for the experience you had with the cleanliness and the issues you encountered with pests. This is certainly not the standard we strive for, and we are taking immediate action to address this concern. Please know that your comfort and safety are our top priority. We truly appreciate your input and hope you’ll give us another opportunity to provide you with a better stay. Sincerely,Hotel Management
In a beautiful area close to shopping. Non smoking room smelled like smoke and old pets from prior tenant. Cigarette burns on each arm of couch and chairs. Cigarette burns on toilet seat from a binge session or three. Stains on bedsheet. Pet hair on bathroom floor and comforter. No pots, pans, dishware, containers or any hardware in kitchen. Front desk arrival attendant never smiled. Never welcomed us. Didn't even tell us where our room was located. And when we asked, she referred to the exact opposite side of the hotel.
Business response:
Thank you so much for your feedback. I apologize for the inconvenience and unpleasant experience. I communicated with my team about this opportunity, and I can assure you this is not our standard. I am a new Manager and recognized a lot of opportunities to better our service to our dearest guest like you. Please give us another opportunity. Be well!
This property looked like it housed homeless personnel or people who cant abide by a lease agreement. The plce smelled of cigarette smoke in the hallway!
Business response:
Dear Shawn, We regret that your experience fell short of expectations. We strive to maintain a welcoming and clean environment for all guests and will address the concerns you mentioned, including the smell of smoke in the hallway. Your observations about the property are noted, and we will ensure that management takes the necessary steps to improve. We appreciate your honesty and hope to have the chance to provide a better stay next time. Sincerely,Hotel Management
This property needs to a face lift. It almost has that feeling of a flop hotel. Dishes left in the hallways for 8hrs . Garbage left by guests that gives this place a that run-down don't care feeling. The grounds and parking aren't being cared for. The breakfast doesn't cut it. Coffee and packaged muffins, should remove it off the thing that come with your stay. I'll not stay here again.
Business response:
Dear James, We regret that your stay did not meet expectations and apologize for the issues you encountered. Maintaining a clean and welcoming environment is a priority, and we will address the concerns about the hallways, grounds, and breakfast offerings with our team. Your input is valuable in helping us improve our services and facilities. We hope you might reconsider staying with us again to experience positive changes. We look forward to welcoming you back.Sincerely,Hotel Management
Terrible maintenance Hair dryer in my room was not working and water in my sink was getting through. I requested the maintenance for that but nothing happened and instead of sink I had to use the tub for my basic necessity.
Business response:
Dear Neha, Thank you for your feedback. We apologize for the inconvenience you experienced with the hair dryer and sink. Our team strives to address all maintenance issues promptly, and we regret that your request was not handled as expected. Your concerns have been noted, and we will be following up with our maintenance team to ensure these issues are resolved quickly. We appreciate your understanding and hope to welcome you back for an improved experience. Sincerely,Hotel Management
About the only good things about this location was the kitchenette (to a degree) and the muffins/tea/coffee to go. That being said, there was so much wrong at the location for me to have spent $550-600/wk. Our water was randomly shut off with ZERO warning for renovation construction so we couldn't shower, use the bathroom, make food, etc for a few hours. We left early one day to go to the ER and when we got back, we had to go up the stairs to get to our room because they were redoing the flooring. The front said "didn't you ... read more
Business response:
Dear Maryo, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how disruptive construction and service interruptions can be, and we regret that we did not communicate effectively or provide the quality of service expected. Your comments are valuable, and we will address the issues regarding water outages, construction hours, and laundry machines to improve our guests' experience. Regarding the refund, we assure you that your concerns are being sha... read more
Horribly disgusting! Cockroaches meal worms, globs of black hair everywhere even on the beds. Staff was anything but helpful. Slept in my vehicle because it was so nasty
Business response:
Dear Tammie, We are genuinely disappointed to learn about the issues you experienced during your visit. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We hope you w... read more
Very dirty and mildew The hotel smelled absolutely horrible, mold all in the bathroom. Strong mildew smell, beds were a small full advertised queen. Mildew all over the windows . Beds hard the hotel hallways were strong mildew smell and very very dirty
Business response:
Dear Pamela, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to ... read more
Frequently asked questions about Extended Stay America - Portland - Hillsboro
How is Extended Stay America - Portland - Hillsboro rated?
Extended Stay America - Portland - Hillsboro has a 3.4 star rating with 2,532 reviews.
When is Extended Stay America - Portland - Hillsboro open?
Extended Stay America - Portland - Hillsboro is open now. It will close tomorrow at 12:00 a.m.