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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst experience ever. The hotel initially provided the wrong room, and upon addressing the issue, they informed us that no rooms were ready despite it being past the check-in time. Additionally, there was a strange smell in the room. Although the no-smoking signs in every room, the hallway was filled with a strong smell of weed. The staff's attitude was ok.
Business response:
Dear Su, Thank you for choosing us and for sharing your comments. It is nice that you were impressed with our team's attitude. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our... read more
The room from HELL Upon arrival, we were greeted by a half a dozen people smoking by the front door in front of the no smoking signs, including the person working the front desk. After entering the elevator, noticing the inspection was seven months out of date. After arriving back to the room at approximately 9:30 PM the noise from the room above us was nonstop, people running, jumping on the floor to a point that it shook the doors in the room. Tried to call the front desk, but the phone didn’t work in the room. Finally gav... read more
Business response:
Dear Richard, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Manage... read more
The room’s lock was unreliable and loose. They did not have the furnishings in the kitchen that they promised. They could not provide a coffee maker for example. It had snowed earlier in the day and the walkways were still covered in slush the following morning. They had a young boy (about 10 or 11 years old) trying to shovel the walkways. In general the staff were friendly and tried to be as helpful as they could.
Business response:
Dear John, Thank you for sharing your experience with us. We appreciate your acknowledgment of our friendly staff and their efforts to assist. However, we apologize for the inconvenience caused by the room lock, missing kitchen furnishings, and the condition of the walkways. Your feedback is valuable, and we will address these issues promptly. We are committed to improving our services and hope to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Ever employee resided on property. Housekeeping do not know how to clean bath tubs has rings in them. All staff members are on some sort of substance of heroin all nod all are sick in morning all hangout in front disgusted.This will never be a place I would stay oh before I forget breakfast is a ting 10×2sq ft room unbelievable no nothing but coffee nothing more.
Business response:
Dear Wanda, We are sorry to hear about your negative experience. Your observations are concerning, and we take this feedback seriously. Ensuring a safe and clean environment for our guests is a top priority, and your comments will be urgently addressed. We sincerely apologize for the discomfort caused, and we appreciate your patience and understanding. If you have further details or concerns, please contact us directly so we can investigate and address the issues appropriately. Sincerely,Hotel Management
This place is a crack den with crackheads and prostitutes roaming the halls. Stairwells are filthy (elevator was broken). Staff wouldn’t raise a finger to help you out. Crowds smoking at the door at all hours. Stay away!
Business response:
Dear Dominic, We appreciate your feedback and sincerely apologize for any discomfort you experienced. Our commitment is to provide a secure and comfortable environment. We take your concerns seriously and will address the cleanliness and guest behavior issues. Your feedback is valuable, and we hope you consider staying with us again, allowing us the opportunity to offer a significantly improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
I had requested that my 2 rooms were on the same floor. They did not accommodate. My kids were on the 3D floor. Noisy, unclean,room smelled disgusting,elevator not working all five days,people hanging out in stairways and the non smoking are in front of the hotel was never respected.
Business response:
Dear Apostolos Paul, We appreciate your feedback and regret any inconvenience during your stay. Our sincere apologies for not meeting your request for adjacent rooms. We will promptly address the concerns raised regarding noise, cleanliness, and the non-smoking area to ensure improvements. Your understanding is valued, and we hope you consider staying with us again, providing an opportunity to offer a more satisfying experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management
Loved the staff at the front desk but was not happy with the guests. I could smell marijuana and cigarettes. Was woken up by the guest next door having a screaming match, called the front desk and they took care of it.
Business response:
Dear Charity, We appreciate your positive comments about our front desk staff, and we're sorry to learn about the challenges you faced with other guests during your stay. It's disheartening when disturbances impact the overall experience, but we're glad our team promptly addressed the situation for you. Your comfort and satisfaction are important to us, and we will continue to work towards creating a peaceful environment for all guests. We value your feedback and hope to have the opportunity to provide you with a more enjoya... read more
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.