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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very noisy. Sheets had hair and crumbs on one of the double beds. The floors had a sticky substance in spotted areas. The towels didn’t look fully clean.
Business response:
Dear Lindsay, We sincerely apologize for the subpar experience during your stay. It's disheartening to learn about the noise disturbances and cleanliness issues you encountered. This is certainly not the standard we strive for, and we appreciate your feedback as it helps us promptly address and rectify these matters. Our team is committed to ensuring a clean and comfortable environment for our guests, and we will take immediate steps to address the concerns you raised. We would like to regain your trust and hope you will giv... read more
The rooms are in need a lot of repair. When I checked in all my info was displayed on a screen where anyone behind me could see. I feel Like this property is used for people who don’t have homes
Business response:
Dear Ann Marie, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us another chance to host your visit and provide a memorable tri... read more
Elevator broken, fridge leaking onto rug, rug was dirty and stained.
Business response:
Dear Stephanie, We appreciate your feedback on your recent stay. We understand that you encountered some maintenance issues during your visit. Our team is dedicated to addressing such concerns promptly. We apologize for any inconvenience you experienced. Your comments will help us enhance our service and maintenance. We hope you might consider staying with us again, giving us another opportunity to provide you with a more enjoyable experience.SincerelyHotel Management
Don't do it. Read the reviews people. I wish I had before going for the "best price." Walked down the hall, and even though every room had a little sign that was "non-smoking", clearly, people had been smoking. Walked into the room and another smell took over and while it wasn't smoke smell, it wasn't much better. At that point, I realized if my Spouse was with me, we would be exiting the building. Just me, so I can handle it. Then, while watching TV, I kept hearing what seemed to be someone using a coin to tap on a door nex... read more
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. In the future, please know our front desk is staffed around the clock and is always happy... read more
I checked in a little after three p.m. The key I was issued didn't work. I got another one, entered room, it reeked of garlic and the bed wasn't made. I was given another room. There was a jack hammer working outside the room breaking up the entrance to the lobby. I had to go to front desk to get five pillow cases because they weren't made. I went to another hotel.
Business response:
Dear TOM, Thank you for your valuable feedback on your stay at our hotel. We are very sorry for the delay in getting your accommodations ready and the noise disturbances you experienced from outside work. This concern should not have gone unaddressed. Also, we appreciate you for bringing the room key issue you experienced to our attention. We understand the importance of a reliable key card system. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your ... read more
Incredibly overpriced for NOTHING! Smelly for a “supposedly smoke free hotel” with questionable guests and zero amenities!
Business response:
Dear Traci, We apologize for your disappointment during your stay. Your feedback is important, and we regret that we did not meet your expectations. We take our smoke-free policy seriously and are actively addressing any odor concerns. Additionally, we're continuously working to improve our guest experience and amenities. Your insights are valuable as we strive to enhance our offerings. We hope you'll consider giving us another chance to provide a more satisfactory stay in the future. Your satisfaction is our priority, and w... read more
First room was not even made up. Second room the lights and tv did not work!
Business response:
Dear Susan, Thank you for choosing us and sharing your feedback. We are sorry to hear your room was not prepared at the time of your arrival. We also sincerely apologize for the maintenance issues in the suite you have been moved to. We must follow the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we ... read more
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.