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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My only complaint was I went out looking for coffee at 5am, came back and my room card was deactivated.
Business response:
Dear Micheal, Thank you for your feedback on your recent stay at our hotel. We're sorry to hear about the inconvenience caused by your room key being deactivated. We understand how frustrating this can be and apologize for any inconvenience caused. We will ensure that our staff are trained to be more attentive and considerate in the future to avoid any such incidents. We appreciate your business and hope to welcome you back for a better experience soon!Sincerely,Hotel Management
Nicholas and Carrie were helpful and pleasant. I liked this location and I believe the pricing was fair. The phone was usually answered reasonably as well. I would advise the property to include more breakfast options if possible.
The one thing I really enjoyed about this property in Tigard, is the front desk lead, Kathy. She was very helpful and took good care of me. It was nice to have super customer service from her on my trip. The only down side of the property was that it was not as clean (all-around) as one would hope. Mostly the grounds are kind of messy and look like they have not been cleaned much in the month. Thanks.
Business response:
Dear Ryan, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit Portland. Sincerely,Hotel Management
Average at best. Slow check in, clerk looked very unprofessional, phone ringing off the hook, no smile, no thank you, no shampoo, no cups/glasses in room.
Business response:
Dear Guest, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, so we're sorry for not being responsive to your needs. Moreover, we are sorry our in-room amenities did not meet your satisfaction. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing,... read more
What's up with these rooms that don't have plugs for the bathtub, anyway? They don't have coffee in the rooms. When I checked in there was a coffee machine in the lobby. But when I checked out the next day , it's not there. They had already put it up for the day. Really?
Business response:
Dear Chuck, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,084 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.