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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cleanliness of the room was acceptable but the exterior stairway, walkways and under stair trash area was sorely in need of cleaning.
Business response:
Dear Lester, thank you for posting a review of your stay. We are pleased that we met most of your expectations; however, we are very disappointed if we overlooked some housekeeping areas with our stairways and walkways. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Nice Clean Hotel Nice clean hotel and no issues with the property. One caveat emptor, the check-in closes at 11 PM. My flight arrived late and I arrived at the hotel after 11 PM. Sign on lobby said they were closed. Eventually found a phone and the night employee came to check me in. I called in advance to say I would be late but there was no record left for the night employee. Instructions on what to do would have been appreciated in on the Hotels.com site.
Business response:
Dear Mr Michael, we are delighted you loved so many aspects of our hotel, and we appreciate you sharing your experience. We are sorry we did not meet all of your expectations, and we are grateful for the feedback that helps us improve. Thank you for staying with us, and we hope you will give us another chance to provide you with the hospitality and service you should always expect from us. Sincerely, Hotel Management
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Couple fighting down the hall. Police came. First room very smoky.
Business response:
Vicky, thank you for being our guest. We are pleased you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Sebastion the night clerk was wonderful; I arrived from the airport quite late, after a hellish car rental experience. He was so sweet and I appreciated it. My main complaint is that the room reeked of curry. Clearly, previous tenants had cooked in the room's full kitchen.
Business response:
Susan, thank you for choosing our hotel and taking the time to share your review. We are glad you were pleased with the services of our front desk associate Sebastion; we will be sure to pass along your compliments to keep him motivated. That said, We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised to serve you better during your next stay. Sincerely, Hotel Man... read more
Ok stay Hotel stay was just ok. I didn't quite like being located right next to the freeway where I constantly heard the humming of the cars. Nothing (ex. restaurants) is really within walking distance. It was clean and served its purpose for a brief getaway. Front desk worker seemed very new and didn't quite have a bearing on what to do to check me in- but I think that comes with training.
Business response:
Michael, Thank you for the candid review. We are glad you were pleased with our immaculate accommodations and that you had a pleasant stay overall. However, we regret you were inconvenienced by noise due to external factors outside the hotel and apologize for the unsatisfactory experience you had at the front desk. We will review this with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have liked you to during th... read more
Garbage near. Staircase
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,084 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.