This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What's up with these rooms that don't have plugs for the bathtub, anyway? They don't have coffee in the rooms. When I checked in there was a coffee machine in the lobby. But when I checked out the next day , it's not there. They had already put it up for the day. Really?
Business response:
Dear Chuck, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
The cleanliness of the room was acceptable but the exterior stairway, walkways and under stair trash area was sorely in need of cleaning.
Business response:
Dear Lester, thank you for posting a review of your stay. We are pleased that we met most of your expectations; however, we are very disappointed if we overlooked some housekeeping areas with our stairways and walkways. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Nice Clean Hotel Nice clean hotel and no issues with the property. One caveat emptor, the check-in closes at 11 PM. My flight arrived late and I arrived at the hotel after 11 PM. Sign on lobby said they were closed. Eventually found a phone and the night employee came to check me in. I called in advance to say I would be late but there was no record left for the night employee. Instructions on what to do would have been appreciated in on the Hotels.com site.
Business response:
Dear Mr Michael, we are delighted you loved so many aspects of our hotel, and we appreciate you sharing your experience. We are sorry we did not meet all of your expectations, and we are grateful for the feedback that helps us improve. Thank you for staying with us, and we hope you will give us another chance to provide you with the hospitality and service you should always expect from us. Sincerely, Hotel Management
N/A
Couple fighting down the hall. Police came. First room very smoky.
Business response:
Vicky, thank you for being our guest. We are pleased you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Sebastion the night clerk was wonderful; I arrived from the airport quite late, after a hellish car rental experience. He was so sweet and I appreciated it. My main complaint is that the room reeked of curry. Clearly, previous tenants had cooked in the room's full kitchen.
Business response:
Susan, thank you for choosing our hotel and taking the time to share your review. We are glad you were pleased with the services of our front desk associate Sebastion; we will be sure to pass along your compliments to keep him motivated. That said, We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised to serve you better during your next stay. Sincerely, Hotel Man... read more
Garbage near. Staircase
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,092 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.