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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked this property because I had had a good experience with it's sister property in San Jose. But I ended up checking out immediately and stayed elsewhere. The carpet in the lobby was sticky, there were construction workers and random people loitering all over the property even at 8pm, and my room was extremely dirty. Crumbs and debris all over the table and carpet, and the bedspread was covered in bleach stains. The front desk worker was super apologetic but there was no way I was comfortable actually sticking around. The... read more
Business response:
Dear Stephanie, We regret that we couldn't give you a better impression of our hotel from the moment you checked in, and we apologize for any frustration this undoubtedly caused. The situation you've described is unacceptable, and we will look into this matter to ensure such issues are addressed. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. We appreciate you bringing this to our attention and hope you'll give us another opportunity to make it right.Sincerely,H... read more
Dirty Room - Cancelled but was still charged I checked in to my room late on Sunday for a work trip and it was filthy. The toilet was coated in diarrhea, there were dirty socks on the bed, and ants on the counters. I spoked to the woman who had checked me in and told her I would be going down the road to another hotel. She apologized and told me that I would "not be charged a dime," but my card was just charged for the full stay and the hotel has not replied to my messages.
Business response:
Dear Chanda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Will never stay at this chain again Room not ready At 3pm. Had to wait almost an hour. Room was filthy. Fitted sheet on bed kept popping off while we slept waking us constantly. No implements in kitchen.no coffee pot. Bathtub disgusting. Employees screamed at each other.
Business response:
Dear Guest, Thank you for your feedback. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. Therefore, we are genuinely sorry for your inconvenience during your stay. Rest assured, we're taking steps to address these issues promptly to ensure this is not a recurring issue, as we always strive to enhance our overall guest experience. We value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management
there was no shower curtain, the bathroom light fixture broke in the middle of the night, there were no trash cans, and the whole room was not properly cleaned. they were short staffed that day and we had to wait almost an hour after check in to get our keys, due to the rooms still being cleaned.
Business response:
Dear Shandy, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we provide you with a flaw... read more
Dront desk was polite but the first room we checked into was still dirty from the last guests with unmade beds and it smelled like cigarette smoke. Very disappointed. The front desk agent checked us into another room and everything was fine after that but overall unhappy with stay.
Business response:
Dear Kimberly, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate’s hospitable service, we apologize for your suite not being up to your expectation and for the inconvenience caused by switching rooms after your arrival. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping team to ensure all rooms are thoroug... read more
bad service unable to check in, front desk service very rude not willing to help. Overall bad experience will not recommend to anyone!
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that you had a negative experience during your recent stay. We take all guest feedback seriously and will address the issues you mentioned with our front desk staff. We apologize for any inconvenience caused by the issue with your check-in process. We understand how frustrating this can be, especially after a long journey. We will be reviewing this with our team to ensure that this does not happen again. We appreciate your feedback... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.