This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived to the area about 20 minutes early and stopped to ask if it was possible for me to check in. No one was at the front desk. I waited for a while inside and then went back out the car for about 10 minutes. I walked back in and waited a little longer for someone to come out to the desk. Eventually someone did and chided me for being extremely early for check in (at this point I was only 7 minutes early). The room I booked was not available . They eventually found me a room that was a downgrade from the room I booked, ... read more
Business response:
Dear Casey, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We will review your comments as a team to better impact our guest experience. We look forward to another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
Okay place to stay No one there to check you in. Said to use the courtesy phone to call them but couldn't find a phone anywhere. Room was okay king bed had a big dip in the center. Bathroom fan and light on same switch that when turned on sounded like a jakebrake on a semi(extremely noisy). Overall nothing special but if you need to stay it will keep you warm and dry!
Business response:
Dear Artemas, thank you for choosing us. We are sorry for not meeting your expectation as we never want to disappoint any of our guests, so we apologize for your concerns during your stay. Your feedback offers a chance to improve our services, and we are very grateful for it. Our concerned team is already addressing the issues you mentioned. Please allow us another opportunity to show you our hospitality and to prove that we truly value your patronage.SincerelyHotel Management
I booked this place for my 3 employees from 10/08 to 10/10 - on 10/09 when one of my employees came back to his room, there was someone else in the room who asked him to go away - when he went to the front desk - his stuff was lying in tatters near the storage area - there was no explanation/apologies for this kind of treatment! No Alternate arrangement was made - no refunds offered - called 20 times - no one picked up at the frontdesk - had to scamper late evening to find an alternate space for my employee - this is worst h... read more
Business response:
Dear Raj, thank you for taking the time to share your review with us. We apologize that our team fell short of providing the excellent service we strive for daily. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns. We are very sorry for the inconvenience, and we hope you will give us a chance to redeem ourselves in the future. Sincerely,Hotel Managemen
Just an awful experience. There was no one at the front desk for 15 minutes. Finally another guest who was already staying there showed up and called the guys cell phone so he would come help us. Then there was no reservation for us, and the kid didnt know what to do so he just gave us a random open room. Not the 1 bedroom suite we wanted and paid for. No couch, no side tables, no garbage cans, no coffee maker, and no dishes in the kitchen. The kid brought a new couch in for our daughter to sleep on since we didnt get the su... read more
Business response:
Dear Jammie, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
There is no coffee in the rooms. When I go to check out at 11:00, they have already put the coffee away for the day. Are you kidding me?
Business response:
Dear Chuck, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
No service The hotel was hot . The customer service said they couldn't move us. When we checked out there was no one there , door was locked. Another customer had to sleep in car couldn't check in.
Business response:
Dear Susan, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
There was no air conditioning. The front desk said they couldn't do anything tell the next day. They never did do anything .No one at check out. Another customer had to sleep in their car, no customer service.
Business response:
Dear Susan, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.