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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
one and done shabby and unclean. not recommended
Business response:
Dear Guest, We appreciate you sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience or disappointment you may have experienced with us. We take our hotel's cleanliness and overall condition seriously and are sorry to hear that we didn't meet your expectations. We will investigate the matter thoroughly and take immediate steps to improve any areas that need attention. We value your business and would like to make it right. We would appreciate you providing us with more information about... read more
The first room we were given was dirty. There was animal hair everywhere, fries and ramen on the floor. The kitchen has old food in the fridge an the sink had dirty water in it. The toilet was plugged. I immediately went to the front desk and they attempted to make it right by giving us a new room. The Second room had no beds, and was full of cleaning supplies. There was a used condom on the floor. I then went to the lobby and stayed I would be leaving and asked for a Refund. I was told there was not a manager on duty so the... read more
Business response:
Dear Nicholas, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your thoughts are shared with our housekeeping team to review and take action on the areas highlighted in the feedback. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
The room was not cleaned properly, the refrigerator was not cleaned out there was food left from a previous rental. The night manager was extremely rude
Business response:
Dear Pat, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing seamless services and clean, comfortable accommodation is one of our top priorities, and we regret this was not your impression. We have discussed your feedback with the concerned individuals to ensure such matters do not impact future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to have the chance to make it up to you on... read more
Because sleeper came here check place night
Business response:
Dear Fabrício, We value our guest's feedback; therefore, we thank you for sharing your experience. Our team strives to provide a seamless visit for every guest, but we are disappointed that your experience was anything other than perfect. Thank you for choosing us for your visit to Portland, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Very nasty not clean
Business response:
Dear Caroline, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Please consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
bad service I booked 2 queen or 1 king bed room and it was confirmed ..but when i reached they said there is no room with 2 queen beds and king bed rooms are not clean , either we can refund you or you have to move to different location
Business response:
Vishal, We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. We hope to make it up to you on a future visit. Sincerely,Hotel Management
I arrived to the area about 20 minutes early and stopped to ask if it was possible for me to check in. No one was at the front desk. I waited for a while inside and then went back out the car for about 10 minutes. I walked back in and waited a little longer for someone to come out to the desk. Eventually someone did and chided me for being extremely early for check in (at this point I was only 7 minutes early). The room I booked was not available . They eventually found me a room that was a downgrade from the room I booked, ... read more
Business response:
Dear Casey, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We will review your comments as a team to better impact our guest experience. We look forward to another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
Okay place to stay No one there to check you in. Said to use the courtesy phone to call them but couldn't find a phone anywhere. Room was okay king bed had a big dip in the center. Bathroom fan and light on same switch that when turned on sounded like a jakebrake on a semi(extremely noisy). Overall nothing special but if you need to stay it will keep you warm and dry!
Business response:
Dear Artemas, thank you for choosing us. We are sorry for not meeting your expectation as we never want to disappoint any of our guests, so we apologize for your concerns during your stay. Your feedback offers a chance to improve our services, and we are very grateful for it. Our concerned team is already addressing the issues you mentioned. Please allow us another opportunity to show you our hospitality and to prove that we truly value your patronage.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,093 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.