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Extended Stay America - Portland - Tigard
- Hotels
- Tigard, OR
About this business
Location details
13009 S.W. 68th Pkwy, Tigard, OR, 97223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a two night stay through Hotels.com expecting a nice room after a long drive from Central California. When I arrived, the front desk staff informed we that the room that I was supposed to get is not available. In fact he has nothing for me because they probably sold the room twice. They did this on a pre-paid stay that Hotels.com said was a confirmed stay.
No room service. Stay was for 6 days
Business response:
Dear Tony, thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we communicate our services and amenities during gu... read more
The lady at the front desk couldn’t be less helpful. Also they say they have breakfast and when I asked about it she flat out told me it’s a lie. No blankets in room for pull out bed.
Business response:
Dear Joy, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We are also sorry for your inconvenience with the issue mentioned above. We are taking appropriate steps to ensure future guests do not encounter the same issues. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincere... read more
The room we had was a non smoking room that had a stale smoke smell, the carpet was stained and had a wet spot near the bed, the fan in the bathroom was missing, and the garbage was full.
Business response:
Dear Heather, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We hope you will c... read more
We arrived to be told there were no rooms available even though it said 6 on Expedia. Only to be put into their only “ready” suite and walked in to no couch, no amenities, no shower curtain or towels. And worst of all NO BEDDING. We called down to front desk where the nice young person stated there was nothing they could do with no housekeeping on sight so he offered a refund for the entire stay which I’m still waiting to see.
Business response:
Michael, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I’ll skip this hotel next time The front desk was amazing and super friendly. The room itself smelled like stale cigarettes and the hot water was slightly warm at best. The sheets were dirty and outside the room was filled w cigarette butts.
Business response:
Lindsie, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Not a good experience It took around 20min before anyone at the front desk showed up. The room they gave me smelled awful, but I was too tired to go through the hassle of switching rooms.
Business response:
Philip, thank you for your candid review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Portland - Tigard
How is Extended Stay America - Portland - Tigard rated?
Extended Stay America - Portland - Tigard has a 3.1 star rating with 2,085 reviews.
When is Extended Stay America - Portland - Tigard open?
Extended Stay America - Portland - Tigard is open now. It will close tomorrow at 12:00 a.m.